Billing Representative

Soft Collections Representative

Endurance Warranty Services is seeking a full-time Soft Collection Representative to join our growing Department!

The Soft Collections Representative is responsible for managing an assigned portfolio of customer accounts and resolving incoming calls of which the collection of outstanding balances is the focus.

Responsibilities and Duties

• Call account holders to discuss delinquency and recover debt
• Handle incoming calls regarding billing issues and payments
• Gather relevant financial information
• Managing accounts in assigned and using appropriate collection techniques to collect outstanding balances
• Negotiate repayment options on overdue accounts
• Achieve/exceed monthly performance objectives

Qualifications

• Proficiency with Microsoft office products is required
• Excellent verbal and written communication skills
• Detail oriented
• Strong verbal and written communication skills
• Ability to multitask
• Positive, energetic attitude
• Passion for working with and helping people

Third-party collections, sales and call center experience is an asset.

Benefits:

• Compensation- Salary + Commission
• Benefits – Group Health/Life Insurance, paid time off, 401K with match, annual company outings, and more!
• Great Atmosphere - Our open-space office if full of positive and energetic work environment.

Equal Employment Opportunity

Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About Endurance

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and learning and growing opportunities.

When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community.

Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.

Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Billing: 1 year (Preferred)
• collections: 1 year (Preferred)

Work Location: Remote