Billing Processor

Billing Processor
Tampa, FL

“24/7 MaintenX, We keep business running”

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair. We are looking for a Billing Processor to join our Billing team. This position is responsible for accurate and timely submission of invoices to the customers while developing a working knowledge of MaintenX Customer billing requirements. The Billing Processor is responsible for the final review of the work order ensuring that required customer documentation is included prior to invoice submission. Communicates and resolves discrepancies with Regional Service Coordinator (RSC) and escalates when necessary to Billing Manager, Billing Director, Regional Service Manage (RSM) and/or Department Directors.

At MaintenX, our customers rely on us to keep their business running, our Billing Processors are an integral part of ensuring that we meet and exceed this expectation. In this critical role, the Billing Processor will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem was quickly and efficiently resolved by our Service Team.

This role is in-office and not a remote opportunity.

Duties & Responsibilities:
Constantly reviews Xfactor Batch Listing for newly assigned invoices
Prioritizes invoice submission based on customer invoice payment schedules and then chronologically by batch number
Submits completed invoices to customer via customer portals, email or standard postal mail
Reviews and identifies invoice issues prior to invoice submission (i.e. IVR, Purchase Order (PO)’s, contact emails, missing billing information and other discrepancies)
Follows up with RSC &/or RSM on identified issues dealing with the management of the work order such as IVR, PO’s, contact emails, photos, completion tickets, etc.
Follows up with Billing Specialist, Billing Team Lead and/or Billing Manager/Director on any identified invoice related issues such as an incorrect bill to, missing detail line items, or missing customer break down, etc.
Escalates any unresolved issues that delay invoice submission to Billing Manager/Director after exhausted communication via emails, phone calls and in-person requests to responsible parties, this includes escalating the issue following that departments chain-of-command.
Follows up on escalated batch issues daily
May assist in obtaining subcontractor invoices needed for final billing/processing
May assist in obtaining customer requested completion documents
When necessary, additional duties may be assigned, and the company expects the Billing Processor to exercise initiative to anticipate and prevent problems
Assists all levels of management, as assigned
Required Education & Experience:
High school Diploma or its equivalent
One (1) years’ experience in Billing (Medical, Banking, Construction, or Facilities)
Two or more (2+) years' experience in an office or administrative setting
One or more years of experience working in a fast-paced customer service environment
Basic database experience
Proficiency in Microsoft Software
Proficient in the use of search engines and overall internet researching
Strong Computer and typing skills
Preferred Education & Experience:
Associates Degree or Bachelor of Arts
Two (2) years’ or more experience in Billing or Invoicing for construction and/or facilities maintenance industries
Additional Eligibility Requirements:
Ability to work independently and as a member of various teams.
Good organizational and time management skills, with a proven ability to handle multiple projects and meet deadlines.
Ability to deal effectively and respectfully with a diversity of individuals at all organizational levels.
Exhibits good judgement with the ability to make timely and sound decisions, while able to support and explain reasoning for decisions.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Excellent verbal and written communication skills which are used to communicate professionally and effectively in person, on the phone, electronically or through other means to individuals and groups.
Acute attention to detail.

Work Environment: Open floor office environment where the noise level is moderate to loud.

Benefits:
We value our MaintenX team We provide an excellent benefits package including:
Medical, Dental, and Vision Insurance with a generous portion paid for by the company
Company Paid Basic Life Insurance and Short and Long Term Disability
401(k) Retirement Plan with Company Match
Paid Vacations and Personal Days
Paid Holidays and Sick Days
On-Site Gym & Kitchen
Bi-Weekly Company Sponsored Lunches
Personal Cell Phone Service Discount through Company Cell Phone Carrier
Opportunity for career growth
Compensation: $15-$18 hourly based on experience%9262149% %%admin%%

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