Billing Customer Service Representative

The Billing Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.

This person can sit anywhere in the Eastern Standard time zone.

Essential Functions:

• Responsible for reviewing, analyzing, and completing vendor and client inquiries in a timely manner
• Identifying the root cause of vendor and client inquiries
• Assist management with streamlining workflow process
• Review, analyze, and process billing and payment of vendor invoices
• Manage 3rd Party Payment Services as requested
• Ability to extract account payable reporting for vendors and analyze
• Responsible for reconciling vendor statements
• Responsible for analyzing client invoicing reports and issuing client credit and/or rebills
• Manage vendor accounts by utilizing internal and external programs and software
• Responsible for onboarding and updating vendor information within systems
• Establishing and sustaining relationships with new and existing vendors
• Responsible for working internal and external audits
• Ability to collaborate and communicate effectively across departments
• Provide guidance on internal processes across the business
• Other duties assigned to ensure overall departmental efficiency

Other Duties:

• Maintain productivity and quality standards as directed by Department Manager
• High-level knowledge of all processes throughout the company
• Assist with system testing and feedback
• Encourage a team-work environment amongst co-workers and network across the business
• Other duties assigned to ensure overall departmental efficiency

Competencies:

• Adapts to fast paced environment and pursues learning and development
• Champions innovation and demonstrates creativity
• Demonstrates resourcefulness and solves problems
• Able to work independently, effectively managing and using time through organization and structure
• Works effectively with systems; thorough and accurate
• Hold a positive attitude to support a team environment
• Ability to communicate effectively (written, verbal) with all levels of staff and clientele

Education & Experience

• High school diploma required
• 3-4 years billing and Customer Service experience required
• Intermediate to advanced skills in Microsoft Word and Excel
• AS400, iSeries, JD Edwards, and Salesforce experience preferred but not required

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40 per week

Experience level:

• 3 years
• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote