Bilingual Training Scheduler -- Greater Phoenix Metro Area

*** Must live in the Greater Phoenix Metro Area ***

*** Must be Bilingual (English/Spanish) ***

PURPOSE: The Bilingual Training Scheduler provides ongoing scheduling support. The Bilingual Training Scheduler ensures all training is scheduled and completed for new and current employees. In addition, the Bilingual Training Scheduler ensures excellent service delivery by developing and maintaining relationships with stakeholders.

MINIMUM QUALIFICATIONS:

• Customer service and administrative experience preferred
• Must be at least 18 years of age
• Satisfactory background check
• Ability to acquire and maintain a DPS fingerprint clearance card
• Must be Bilingual (English/Spanish)

COMPETENCIES:

• Strong oral, written and interpersonal communication
• Organized and self-motivated

• Ability to troubleshoot efficiently and effectively problem solve
• Strong critical thinking skills and ability to generalize solutions

• Excellent attention to detail
• Strong organizational skills with goals-driven approach and timely follow-up skills

• Ability to work with data base and software applications including but not limited to Microsoft Office
• Approachable and professional demeanor, and open-mindedness to feedback by fostering collaborative teamwork within all departments and teams

• Ability to work a flexible schedule independently with minimal supervision

ESSENTIAL JOB FUNCTIONS:

• Schedule training courses for staff in preferred or available modality
• Request and coordinate special accommodations for training as needed
• Send reminders via text or email of scheduled courses to all attendees
• Track completion of scheduled sessions and update certifications in designated software system
• Reschedule missed training courses
• Assist with DSP timesheet review for training courses
• Communicate training or certification status to Area Manager/Supervisor along with all other concerns or issues
• Tracking upcoming expiring certifications and requirements for DSPs
• Respond to all communication from stakeholders in a timely (within 24 hours) and professional manner
• Follow all company and State policies and procedures including, but not limited to:
• Reporting to work on time as scheduled.
• Refraining from excessive absenteeism.
• Obtaining prior approval for desired time off.
• Maintain all records, logs, spreadsheets, and other documentation as required by funding source, company rule, policy, and procedure.
• Ensure that a clean and safe environment free from abuse, intimidation and harassment is maintained.
• Maintain all training and certifications as required by funding source or Company policies and procedures.
• Maintain professional demeanor and protect confidentiality of member, staff, and agency information.
• Other duties as assigned by supervisor.

PHYSICAL AND MENTAL REQUIREMENTS:

• The ability to lift items up to 50 lbs., including boxes of paper.
• The ability to walk, kneel, stand, and bend.
• Must be able to sit and work at a computer for extended periods of time.
• Ability to use and work with computer software and data bases to track information, good familiarity with Microsoft Outlook, Word, and Excel.

EQUIPMENT NORMALLY USED:

• Computer
• Internet
• Multi-function printer/scanner
• Cell Phone
• May require the use of a vehicle

WORK ENVIRONMENT:

• This job operates as a remote tele-work position, as Arion Care Solutions does not provide a separate workplace at a corporate location. Working from home requires a high degree of discipline and the ability to have a space dedicated to work in the home and provision for childcare if appropriate. This position may require travel to different locations and in-person meetings.

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We are excited to announce that Arion Care is an eligible employer for the Arizona Health Care Cost Containment System (AHCCCS) scholarship. This transformative award program covers student tuition, books, course fees, health and safety requirements, and other needed resources for students pursuing a career in direct care and behavioral health.

At Arion Care, we believe that our employees are our greatest asset, and we are committed to providing opportunities for growth and advancement. The AHCCCS scholarship is just one of the many ways our employees can achieve their career goals. If you are interested in learning more about the AHCCCS scholarship program or would like to apply, please visit the Maricopa Community Colleges website.