AddressPosition Summary...
What you'll do...
Hybrid Role
Seeking bilingual candidates (spanish and english) proficient in both writing and speaking!
At Walmart we are always "Happy to Help"
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression, and providing individual and team recognition.
We are looking for career minded , customer centric individuals who are experienced in providing best-in-class customer service.
Essential Job Functions
As a Team Leader, you will be responsible for encouraging excellent customer service to our customers, stores, and associates. You must be able to assist agents with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers' needs, you must be punctual, reliable, embrace change, act with integrity and be dedicated to making a difference.
The Requirements:
Location: The position will be in office at the Bentonville office on Tuesdays and Thursdays. The other days will be remote.
Hours: We provide 24/7 customer care with a variety of shift opportunities
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year's experience in retail, Contact Center operations, or a related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervisory experience
Primary Location...
805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
What you'll do...
Hybrid Role
Seeking bilingual candidates (spanish and english) proficient in both writing and speaking!
At Walmart we are always "Happy to Help"
The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.
We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression, and providing individual and team recognition.
We are looking for career minded , customer centric individuals who are experienced in providing best-in-class customer service.
Essential Job Functions
As a Team Leader, you will be responsible for encouraging excellent customer service to our customers, stores, and associates. You must be able to assist agents with technology, professional communication, and career development while building rapport within your team and upholding service level metrics. To exceed our customers' needs, you must be punctual, reliable, embrace change, act with integrity and be dedicated to making a difference.
The Requirements:
- Ability to assist agents with elevated inquiries
- De -escalate customer/associate concerns
- Conduct weekly team meetings and 1:1's with direct reports
- Lead a remote workforce
- Bilingual (spanish and english)/ This position will be supporting Mexico Suppliers
- Monitor agent metrics and coach agents as necessary
- Support agent career growth and development
- Encourage support and engagement throughout the team
- Partnership with peers to maintain business goals
- Monitor weekly payroll sheets
- Minimum 1 year in retail, Contact Center operations, or related field
- Prof iciency in Microsoft Office Suite
- Preferred - minimum 6 months supervisory experience
Location: The position will be in office at the Bentonville office on Tuesdays and Thursdays. The other days will be remote.
Hours: We provide 24/7 customer care with a variety of shift opportunities
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
1 year's experience in retail, Contact Center operations, or a related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervisory experience
Primary Location...
805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
