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SalaryBilingual (Spanish/English) Contact Center Manager
Location: Lakeland, FL (in office)
Salary: $80,000-$102,000/annual based on experience
We are looking for highly motivated and enthusiastic leader to join the GEICO Sales/Service Bilingual team in Spanish Operations! As a Bilingual Sales/Service Manager, you will be responsible for all activities related to selling and servicing policies. The ideal candidate will have a proven track record of success in driving performance and effectively leading in a co-management environment. This position requires the ability to express ideas effectively in written and verbal communication in both English and Spanish.
Key Responsibilities:
- Deliver an excellent experience to our customers, both internal and external, and our company
- Manage, through subordinates, all activities related to selling or servicing policies.
- Conduct and review associate performance reviews. Recommend salary adjustments and changes in associate’s status.
- Render underwriting decisions on cases referred by subordinates within authority limits
- Assign responsibilities to immediate subordinates. Guide and train subordinates in carrying out assignments and responsibilities.
- Review procedures and recommends new procedures. Implement new procedure when authorized.
- Assist in preparation of plans and budgets to achieve cost reduction where possible.
Qualifications:
- Must have a minimum of 5 years operational management experience, preferably in a call center setting with 80-100 direct reports
- Must have a bachelor’s degree from an accredited university, preferably in business or related field, or if not degreed must have an additional 5 years operations manager experience
Requirements:
- Must be able to speak in a professional manner by telephone
- Must be fluent in both English and Spanish
- Must be able to attain and maintain the required licenses issued by the insurance departments of various states
- Must be able to handle heavy call volume in a fast paced work environment, resolve complex business problems and handle complicated customer issues
- Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
- Must be able to multi-task
- Must be able to learn and apply large amounts of technical and procedural information
- Must meet attendance standards of the business location, to perform necessary job functions and to facilitate interaction with subordinates and management.
Location:
- This is an in-office position which requires you to work on site at GEICO's Lakeland, FL office.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
Benefits:
As an Associate, you’ll enjoy our
Total Rewards Program
- to help secure your financial future and preserve your health and well-being, including:
- Premier Medical, Dental and Vision Insurance with no waiting period**
- Paid Vacation, Sick and Parental Leave
- 401(k) Plan
- Tuition Reimbursement
- Paid Training and Licensures
- Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
