Bilingual (Spanish) Customer Support, Response Specialist - Remote

Why Working Solutions
Looking for a flexible gig you can do from home? Join our team of Customer Care PROs! We're looking for friendly and attentive independent contractors to assist Driver Assistance Program customers with delivery of safety services such as Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator and more.
We are looking for bilingual contractors who are fluent in both Spanish and English.
Why join our WooHoo! Crew? There are many perks to contracting with Working Solutions!

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We're there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.
About our application process
This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer services representatives, you will be able to view all open contracts.
When you are ready to apply, click "Apply Now" and complete your profile. You will then be prompted to complete an online assessment; this assessment takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation within 24 hours to login to our online portal to complete a technology scan and view and apply directly to the contracts that match your interest. You can learn more about what it means to be an independent contractor and view our technology requirements here. You can find more information about our hiring process here.
Overview
Contractors will listen carefully and evaluate each caller's situation to provide appropriate solutions in order to see each call to resolution. Calls can involve issues as simple as mapping and navigation to calls of an emergency nature. Contractors must exhibit a high degree of caring and empathy on each call, and be able to handle stressful situations in a calming manner.
Schedule

• Flexible schedule opportunities - you schedule your hours!
• Client hours of operation are open 24x7
• Day, night, and weekend hours available

Compensation

• Bilingual contractors will earn a rate of $0.31 per customer interaction minute with a 48 minute minimum guarantee.

• Bilingual contractors can expect to earn an equivalent of $14.88 - $18.60 per hour.

• The contract rate for handling customer interactions in English only will earn a rate of $0.28 per customer interaction minute and are guaranteed a minimum of 45 minutes per available hour.

• Contractors on this program assisting in English only can expect to earn an equivalent of $12.60 - $16.80 per hour.

Required Skills

• Caring, sympathetic and helpful demeanor
• Strong customer service skills, including active listening
• Multi-tasking to find answers while on with customer
• Ability to react and respond decisively in emergency situations
• Ability to reassure, control and diffuse emotional and/or difficult calls
• Prior experience with driver assistance programs is a bonus, but not required
• Contractors on the Spanish bilingual queues must be fluently bilingual in Spanish and English

Tech Requirements

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download and 3 Mbps upload speeds
• Wired internet connection, like Cable, Fiber Optic or DSL, is required; Wi-Fi connections, wireless modems, or Wireless or Mobile internet service providers are not accepted
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone (Gaming headsets not accepted)
• Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility.
• Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/
Important Information
At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you'll have access to apply to several contracts exclusive to Working Solutions independent contractors.
With Working Solutions, you work when it's convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.
Want to learn more about what it's like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have to say...
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.