Address
Form of workBenefits:
401(k)
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Vision insurance
About the Role:
Auto Glass Brands Inc/Mikes Auto Glass is seeking a highly motivated and detail-oriented individual to join our team as an Auto Glass Service Writer. In this role, you will be responsible for providing exceptional customer service, managing appointments, and coordinating with technicians to ensure timely and efficient service. Join us and be a part of a leading Auto Glass company in Tampa, FL. This position is 8-5 Monday to Friday. No nights or weekends.
Responsibilities:
Manage customer inquiries and provide excellent customer service
Verify and file insurance claims.
Schedule appointments and communicate with customers regarding service details
Coordinate with technicians to ensure timely completion of repairs and installations
Prepare accurate estimates and invoices for customers
Maintain detailed records of customer interactions and service history
Stay updated on industry trends and product knowledge
Collaborate with team members to achieve department goals
Adhere to company policies and procedures
Requirements:
Prior experience in a customer service or administrative role
Knowledge of Auto Glass terminology and repair processes
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software
Valid driver's license
Positive attitude and willingness to learn
Attention to detail and strong organizational skills
Prefer Bilingual Spanish candidates.
Automotive Customer Service Experience is a plus.
About Us:
Auto Glass Brands Inc has been a trusted provider of Auto Glass Services in Tampa, FL for over 10 years. We are known for our exceptional customer service, high-quality workmanship, and competitive prices. Our team is passionate about delivering the best possible experience to our customers, and we strive to create a positive and supportive work environment for our employees. Join us and be a part of our success story!
