Responsibilities of the Bilingual Staffing Recruiter / Dispatcher:
- Provide exceptional customer service to client customers, current associates, and applicants at all times.
- Develop complete job descriptions for client openings and sell applicants on the position.
- Sourcing, screening, and onboarding candidates for clients within the light industrial, manufacturing, warehouse, and general labor industries.
- Provide new hires with complete new hire packet including work eligibility documents, tax forms, company policies, and payroll forms. Ensure accurate employee files are kept according to federal requirements.
- Conduct background checks and drug screens on new hires as needed.
- Conduct New Hire Orientations to ensure that candidates are properly prepped and briefed for their first day of work.
- Follow-up routinely with existing associates to make sure their assignments are going as expected.
- Maintain constant communication with customer clients to ensure positions are filled timely and customer is satisfied with the placements.
- Attend meetings onsite for potential new clients, conduct safety tours of the customer facility, and visit existing clients regularly to build and maintain partnership.
- Bilingual preferred – Spanish and English.
- 2+ years’ experience in a customer service role such as hospitality, restaurant, call center, or retail.
- Excellent communication skills – verbal and written.
- Demonstrate a sales aptitude
- Intermediate computer skills including Microsoft Outlook, social media sites, and Microsoft Word.
- Ability to multi-task and work in a fast-paced environment.
- Must be able to work overtime as needed including weeknights, weekends, and early mornings.
Founded in 1998, Surestaff operates 39 branch offices and 24 workforce onsite solutions in Illinois, Texas, Wisconsin, Indiana, Tennessee, Mississippi, Michigan, Florida, Ohio, and Georgia; with an estimated 2023 revenue of $295 million, it was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).Surestaff specializes in light industrial staffing serving logistics, manufacturing, distribution, and production clients. It offers temp, temp-perm, direct hire, and onsite workforce solutions. The company has been named five times to Crain’s Business as one of the largest and fastest growing privately-held companies in Chicago. Surestaff is a portfolio partner company of Austin, TX-based private-equity group Owner Resource Group (ORG).