Bilingual Employment Specialist 2 - (Spanish)

JOB SUMMARY:

Provide workforce development services to Goodwill Industries of the Chesapeake (GIC) participants with a specific focus on individuals who identify as Latino, and/or complete a GIC certification-based training program. Workforce Development services include: assessment, job readiness coaching, job placement assistance, retention and case management services as well as business engagement toward local employers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Engages clients through Intake, Job Readiness, Job Placement and Job Retention processes
• Assists job seeking participants with resume development, translation, interview preparation, application submission, interview follow up, referrals to training opportunities and case management
• Maintains positive employer relationships which generate access to employment opportunities for program completers
• Consistently communicates with assigned employers to ascertain hiring needs, requirements, and preferences to provide qualified candidates to meet their needs
• Facilitates hiring events, information sessions and pre-screen events to introduce employer partners to potential candidates
• Conducts/arranges comprehensive assessment of job requirements and customer’s ability to assure an appropriate job match
• Responsible for tracking and meeting placement and retention goals
• Provides post-placement support for both employers and program graduates to assist with issues as they arise, promoting long-term job retention
• Offers conflict resolution and intervention for employers and participants to address concerns surrounding employment
• Provides follow-up to employer in the form of phone calls and/or visits to job sites as needed
• Addresses clients’ needs and barriers through internal and external referrals for additional services
• Maintains an up-to-date documentation within Goodwill’s software systems of every aspect of customer’s attendance, communication, job placement and retention
• Prepares monthly and annual reports noting progress toward individual, team and organizational goals
• Participates as a member of the placement team responsible for ensuring that outcome-based performance standards are met
• Participates actively in team meetings as well as provides support when necessary to team members
• Serves as GIC’s mission representative
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in human services, human resources, sales, or related field required
• Three (3) years of experience in job development, job coaching, job placement or recruitment experience required
• Strong customer service background in staffing services preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must possess a current valid and unrestricted driver’s license and be fully insured according to Maryland law

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly developed written, speaking, listening and professional communication skills with the ability to effectively communicate information to people at various levels of comprehension in both English and Spanish
• Understanding and knowledge of conflict management techniques
• Strong attention to detail with the ability to complete tasks with numerous interruptions and limited direct supervision, Exception time management skills
• Knowledge and understanding of current labor market trends, employment trends, and workplace cultures
• Coaching and counseling skills with knowledge of standard teaching practices, methods and techniques
• Ability to ascertain facts by personal contact, observation and examination of records and reports
• Knowledge and awareness of resources within the community
• Knowledge and understanding of case management skills, techniques, processes and standards
• Ability to work closely with other members of a team for common goals
• Results driven and people focused
• Intermediate knowledge of Microsoft Office programs including Word, Excel, Outlook and PowerPoint; Intermediate knowledge of the Internet, including how to use web browsers to search for information

PHYSICAL REQUIREMENTS:

Sedentary

Lifting to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons

Light

Lifting to 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Medium

Lifting to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

Heavy

Lifting up to 100 pounds maximum with frequent lifting and/or carrying objects weighing up to 50 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons.

TRAVEL REQUIREMENTS:

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights may be required but is typically planned in advance. In some cases, travel may be unplanned.

None

Up to 25% of working time

Up to 50% of working time

Up to 75% of working time

More than 75% of working time

Must have access to personal vehicle

Company vehicle to be provided for business related travel

WORK ENVIRONMENT:

Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and/or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.