Remote Account Specialist

REMOTE ACCOUNT SPECIALIST

This is a high volume/structured call center environment.

• Specialists must have a safe and noise-free work environment in your residence.
• Specialists must be able to work an entire shift without interruptions.
• Specialists will have two 15-minute breaks and a 30-minute lunch. Breaks/lunches are subject to change due to business needs.
• Specialists cannot live within the same household for this WFH opportunity.
• All application information must be verifiable via W-2 or 1099, and the highest education completed and verifiable by the appropriate educational organization

Required Success Profile:

• Home Location resides within 15 miles radius of the 21215 zip code
• Safe and noise free work environment in your residence
• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of 6 months customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Specialists will take 80 120 inbound calls a day regarding checking and/or savings account. Customer concerns can be balance inquiries, funds transfers, online troubleshooting, fees, stop payments, merchant disputes, debit card declines, on-line servicing calls and much more.

Responsibilities:

Work Schedule:

Work Schedule options will vary and can start time as early as 6am and the end time at 11pm. This is subject to change based on business needs. A specialist must be willing to work schedules during our operating hours, which include evenings, weekends, and holidays. Operating shift times vary to include an 8-hour shift 5 days a week or 10-hour shift 4 days a week; specific shift times/days will be provided by the Recruiter.

Will Train Applicant(s):
Mandatory remote training will be 9am 6pm EST Monday through Friday for 10 weeks (about 2 and a half months). Specialist will report on-site at the designated location in the 21215 zip code four times during training. The first two days of training will be on-site. The trainer will advise the specialist on the other two days.
Benefits:Medical, Dental, Vision, 401k, Paid Time Off, Supplemental Childcare, Employee Stock Purchase Plan, eligibility begins on day one of employment.

Education Benefit: 100% for select programs, taxes covered, eligibility begins 90 days (about 3 months) after employment.

Projected Hire Date: 2/28/2024