Insurance Customer Service Rep Csr / Insurance Agent Bilingual Spanish

BILINGUAL SPANISH P&C INSURANCE CUSTOMER SERVICE REP or INSURANCE AGENT

$41,600 - $60,000 base salary; Medical Insurance; Paid Vacation & Holidays; Year-End Bonus; “Sign-On Bonus!”

Also - weekly commissions for sales if licensed Insurance Agent in CT

· FLUENT IN ENGLISH & SPANISH, EXCELLENT VERBAL & WRITTEN COMMUNICATION SKILLS, OVER PHONE, EMAIL & TEXT

· ABILITY TO CONDUCT BUSINESS TRANSACTIONS IN BOTH LANGUAGES

· "RECENT EXPERIENCE" IN AN AUTO INSURANCE P&C AGENCY

· COMPUTER & TYPING SKILLS (EMAILS, WORD DOCUMENTS, TEXTING CLIENTS)

· STRONG ATTENTION TO DETAIL; ACCURACY IN COMMUNICATION IS ESSENTIAL

· STRONG ORGANIZATIONAL & TIME MANAGEMENT SKILLS

· ABILITY TO ADAPT TO CHANGING PRIORITIES & AGENCY NEEDS

· “MULTI-TASKER” - PRIORITIZE / JUGGLE TASKS APPROPRIATELY

· TEACHABLE & COACHABLE, ON AGENCY & INSURANCE COMPANIES OPERATIONS, ON NEW TASKS

· FRIENDLY, WELCOMING PERSONALITY – EXPRESS POSITIVITY IN ALL CIRCUMSTANCES

· “TEAM PLAYER” – COOPERATE WITH & ASSIST AGENCY STAFF / OWNERSHIP

· RECEIVE IN-COMING PHONE CALLS, EMAILS & TEXTS, CHECK VOICEMAILS, RESPOND ACCORDINGLY

· MAKE OUT-GOING CALLS, EMAILS & TEXTS TO CUSTOMERS, INSURANCE COMPANY PERSONNEL, BANKS, CAR DEALERS & OTHERS

· PROCESS CUSTOMER POLICY CHANGE REQUESTS / PROCESS ENDORSEMENTS

· COMMUNICATE WITH INSURANCE COMPANIES TO ENSURE CUSTOMERS’ NEEDS ADDRESSED

· ACCURATELY EXCHANGE INFORMATION BETWEEN CUSTOMERS & INSURANCE COMPANIES

· STRONG PROBLEM-SOLVING SKILLS; REMAIN CALM & PROFESSIONAL UNDER PRESSURE

· STAY INFORMED ON INSURANCE COMPANIES’ CHANGES IN PAYMENT PLANS, NEW PRODUCT OFFERINGS, ETC.

· COMMUNICATE OVER PHONE & EMAILS INSURANCE COMPANIES’ PERSONNEL (UNDERWRITERS, CLAIMS, ETC), BANKS, CAR DEALERS, LEAD SOURCES, ETC.

· PERFORM OTHER JOB-RELATED DUTIES AS DIRECTED

· OFFER IDEAS / RECOMMENDATIONS FOR PROCESS IMPROVEMENTS

· UTILIZE VARIOUS INSURANCE COMPANY WEBSITES TO PROCESS CUSTOMERS’ PAYMENTS, ENDORSEMENTS / CHANGES TO POLICIES, ETC

· ASSIST IN CREATING CLIENT FILES & FILING

· ASSIST IN EXCEL DATA ENTRY OF SALES INFO

· PUNCTUAL TO WORK - WITH RELIABLE, CONSISTENT ATTENDANCE

· PLUSES:

· STATE OF CONNECTICUT “ACTIVE” PROPERTY & CASUALTY INSURANCE AGENT LICENSE

· EXPERIENCE QUOTING, SELLING, CROSS-SELLING, EXPLAINING AUTO INSURANCE COVERAGES

· FAMILIARITY IDENTIFYING OPPORTUNITIES FOR POLICY DISCOUNTS (AUTO INSURANCE)

· EXPERIENCE EXPLAINING COVERAGES TO CUSTOMERS / PROSPECTS (AUTO INSURANCE)

· EXPERIENCE WITH MICROSOFT WORD / EXCEL / OUTLOOK / YAHOO

· EXPERIENCE WITH PROGRESSIVE INSURANCE WEBSITE / PRODUCT OFFERINGS

· NON-STANDARD AUTO INSURANCE EXPERIENCE

· AGENCY MANAGEMENT SYSTEM EXPERIENCE