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About FirstService Residential:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
**Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.
Job Overview:
As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.
Job Responsibilities:
- Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
- Provide residents with service information and submit work orders as needed
- Coordinate with CM's and Associates regarding unit and community information
- Research information using internal software, available resources and knowledge data base
- Verify and update customer information
- Open availability required for Customer Care Center hours
- Employees will have 1 designated weekday and 1 designated weekend day off per week
- FL and NC: Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)
- TX:Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)
- NV:Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)
Pre-employment Training
- 3 Weeks Monday – Friday
- 11:00 AM – 7:30 PM EST
Equipment/Specifications Required:
- Use of own laptop or desktop computer (not provided by company)
- No Chromebooks, Mac, or Linux computers*
- Dual Core Processor
- Installed Manufactured Memory -8GB of RAM or higher
- Processor -2GHz or higher
- Windows 10 or 11
- USB ports enabled
Internet connection
- Min 20 Megabits per second download speed
- Min 5 Megabits per second Upload Speed
- Hard Wired Connection (Ethernet Cord required)
- No 5G/Wireless internet
Skills & Qualifications:
- High School diploma or equivalency required
- Must possess strong Customer Service background
- Bilingual in English and Spanish preferred, but not required
- Active listening, verbal, and written communication skills
- Problem solving/analysis
- Typing speed minimum of 25 wpm
Benefits:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, and a 401k with company match.
Job Type: Full-time
Salary: $14.50 - $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- Under 1 year
Shift: Full time and part time shifts available*
- 5 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Call Center open 7 days a week, off 1 designated weekday and weekend day.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Job Types: Full-time, Part-time
Salary: $14.50 - $15.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Remote
Job Types: Full-time, Part-time
Pay: $14.50 - $15.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Remote
Work Location: Remote
