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SalaryPosition Summary
This is a fully remote position. Employees must be located in Idaho or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent Customer Service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
This is a fully remote position. Employees must be located in Idaho or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Our team members enjoy:
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package
Position Responsibilities may include, but not limited to
- Handle inbound and outbound Customer Service calls with our clients placing their meal order
- Address questions, and provide exceptional Customer Service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
- Bilingual (English/Spanish)
- High school degree or GED
- 1 year of previous Customer Service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
- Must have a wired internet connection using an ethernet port
- Must have a quiet workspace that is free from distraction
Preferred Skills & Experience
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
