Address
Form of work
Salary*** Must complete skills assessments for consideration***
***Must reside in Salt Lake City County for consideration***
A job is just a job unless it has the potential to transform an industry, then it becomes a mission. ADROIT, a Beacon Mobility Company is working hard on transforming the future of student transportation through its proprietary technology and unique transportation model. ADROIT was born out of a challenge to transporting student safely and efficiently. You should apply only if you care to make a difference, collaborate to achieve, do the right thing to change, and of course, ready to have FUN!
About Us!
We are very passionate and mission driven technology and logistics company. We are looking for A+ team players who are very organized, detail oriented and professional communicator. We want you to hold the same high standards we have for ourselves as a team, our clients, drivers, and all other stakeholders on our platform yet, you are ready to celebrate our successes together!
About the Job!
Our Customer Care team love to embrace a challenge, deeply care about helping others, and are not afraid to bring empathy and excellence to their every interaction. Our Customer Care team provide support to drivers, school officials, and parents to ensure safety and the highest quality of service for our students and drivers.
Job Requirements
· 1+ years of experience in a customer-facing role.
· High energy, positive attitude, and get things done with work ethic.
· Organized with attention to detail skills
· Excellent interpersonal and communication skills with the ability to type fast to note important information while on the phone.
· Ability to stay focused under pressure, prioritize and manage simultaneous multiple projects in a fast-paced work environment.
· Bilingual in English and Spanish is required
What you’ll do!
· Daily ride monitoring and reports review
· Handle a high-volume of incoming/outgoing phone calls to and from clients, parents, and drivers professionally.
· Manage multiple communication channels while entering all notes and create tickets in the software
· Assist drivers to the right location when needed
· De-escalate customer concerns and solve transportation issues and properly take notes as a reference
· Help in other operational areas between call volume peaks and slow times.
Benefits and Perks.
· Medical, Dental, Vision insurance
· Life Insurance (company paid)
· Paid Time Off (PTO)
· Paid Holidays
· 401K Plan with an 100% employer match!
· Employee Assistance Program
· Employee Discounts Program
· Learning Experience, Career Path, and Growth Opportunities
· Free Lunches and a full stocked kitchen
· Team Bonding Events and A Lot More!
Equal Opportunity Employer
ADROIT is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
Learn more about ADROIT at www.goadroit.com
Learn more about Beacon Mobility at www.gobeacon.com
Candidates must apply through the Beacon Mobility careers page located at https://gobeacon.wd1.myworkdayjobs.com/en-US/beaconmobilitycareers/details/Customer-Service-Representative_REQ-2024-1405?q=houston
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
- Remote
Work Location: Remote
