Bilingual Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative Job Functions:

• Respond to customer inquiries via email and phone

• Resolve customer issues promptly

• Establish and optimize Customer Service routines and processes for service repairs

• Troubleshoot common product or service issues

• Provide comprehensive information about our offerings

• Maintain accurate customer records with our software systems

• Build and update a knowledge base of our evolving products and services

• Generate Return Material Authorizations (RMA) using our software system

• Prepare repair estimates for customer instruments

• Process new and repair orders efficiently

• Inside sales phone support

• Follow up on sales leads and quotes via phone and email

• Support the Sales Team

• Perform additional assigned duties

Customer Service Representative Required Skills:

- High school diploma or equivalent required

- Minimum 2 years of Customer Service experience

- Proficient in PC/Mainframe data entry and strong computer skills

- Proficient in MS Office, particularly Excel and Word

- Strong sense of urgency, adaptability, and multitasking abilities

- Excellent communication, organization, and time management skills

- Demonstrated outstanding Customer Service skills

- Ability to thrive in a fast-paced environment

- Bilingual English/Spanish

Customer Service Representative Preferred Skills:

- HVAC industry experience or knowledge

- Knowledge of ERP, CPQ, and CRM

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Language:

• Spanish (Required)

Work Location: In person