Address
Form of workBilingual Customer Service Representative
Work Environment- HYBRID- 3 days in office/ 2 days work from home (must live near Lynn, MA)
Schedule: Monday-Friday 8AM-5PM + Saturday 9AM-3PM (you will receive a set schedule - 40 hours/week)
Job Description:
- Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
- Provide a high level of Customer Service to all online banking end users.
- Provide support to online banking call volume for the Customer Service center
- Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
- Process new online account set-ups and perform ongoing maintenance to existing online accounts.
- May be required to assist other areas of the call center on an as-needed basis.
Skills & Qualifications:
- MUST be bilingual Spanish
- Minimum 1 year of Customer Service experience in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.).
- Friendly, outgoing, positive, “can-do,” enthusiastic, motivated personality/attitude.
- Ability to articulate solutions in a demanding environment.
- Previous retail banking experience highly preferred but not required.
- Prior call center or high-volume phone environment experience required.
- Proven skills and experiences in organization, creative problem solving, multitasking, attention to detail, responsiveness/sense of urgency, deadline-driven, and professionalism.
- Computer proficiency including web navigation, typing skills, and internet terminologies (will be working in 10+ different systems daily).
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
