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Form of workJob Description
Johnson Service Group (JSG) is currently looking for a Bilingual Customer Service Representative with English/Spanish proficiency (Speaking & Writing) and SAP experience is a plus. This is a contract opportunity with a world leading chemical manufacturer located in Irving TX. Hybrid work schedule: 3 days in office (M, W, TH)/2 days remote (T, F)
Pay to $30/hour
Qualifications:
- Main contact for internal stakeholder and external account customers
- Responsible for complete order fulfillment within the order-to-cash process to ensure best in class customer satisfaction and KPIs/Metrics expectations.
- Order-to-cash includes owning the order from start to finish of order lifecycle.
- Order entry/SAP/ERP (Preferred Salesforce)
- Order management.
- Problem solving/Follow-up
- Administration/Action Communication
- Registration of new customers and master data maintenance
- After order sales services (e.g. complaint handling)
Responsibilities:
- Enter and manage purchase orders and delivery schedules in SAP system.
- Monitor and check order placement (EDI/Manual Orders/ …)
- Manage price accuracy in orders
- Process billing or quality related order adjustments (e.g. returns, credit/debits notes)
- Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio
- Create/maintain customer master data information & customer shipping instructions
- Manage customer complaints and ensure timely resolution and response
- Collaborate and Communicate daily with other internal stakeholders, i.e.,
- Sales Team
- Logistics Transportation & Warehouse
- Order Coordinator
- Credit/Collections
- Billing
- Quality
- S&OP Teams
- Provide customers with requested regulatory, certificates, & declarations documentation
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG!
We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
