Bilingual CSR / Collector #508

Job Description

Excellence in customer service is at the heart of our success. Just like our customers, our employees, are the heart and soul of what we do. At FAMSA loans, we become like family because trust is the biggest part of our relationship. We operate 50+ consumer loan offices around the state of Texas. We are a fast-paced and results driven organization that rewards employees for their dedication and hard work.

As a Customer Service Representative/Collector job duties include assisting the Branch Manager in maintaining a well-run and profitable office, interacting in a positive and effective manner with the public, obtaining confidential information for loan applications and answer any customer questions. Additional responsibilities may include, but are not limited to:

Responsibilities:

· Provide friendly excellent customer service to our customers in person and over the phone

· Take loan application and processes for approval/denial

· Receive and post payments

· Maintain and balance cash drawer daily

· Maintain daily delinquency reports

· Service past due accounts with dignity and respect to our customers and build solutions

· Make daily bank deposits

· Call approved and unmade application to close loan

· Maintain compliance with policies and procedures

· Network within the community to find and attract new customers

· Maintain an organized, clean and professional work environment

· Work closely with other team members and manager to obtain branch goals

· Other duties as assigned

Requirements:

· 1-year customer service experience from any industry

· Basic computer skills and be able to operate a calculator

· Must have a valid driver’s license with a reliable vehicle and valid proof of insurance

· Ability to work Monday – Friday and occasional Saturdays 8:30am – 1:00 pm, additional hours may be required (No Sundays) & (half day off during the week)

· Ability to speak English and Spanish preferred

· Stable work history

· Valid driver’s license, acceptable driving record and reliable transportation

Employee benefits are among the best in the industry:

· Competitive hourly rate

· Paid over time

· Bonus pay structure

· Yearly pay increase structure

· Gas Allowance

· Low Cost $ Health and Life insurance

· Dental/Vision insurance available

· Paid Time Off/Holidays

· 401K Plan

Submit your application online today!

Job Type: Full-time

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

Job Duties:

• Answer incoming customer inquiries

Communication method(s) used:

• Email
• Phone
• In person

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Mission, TX 78572: Relocate before starting work (Required)

Work Location: In person