Bilingual Community Manager

WHO WE ARE…

Do you love being part of a community? Do you want to be part of a community that fosters exceptional relationships and upholds family values? Join our team! We are looking for people with a passion for hospitality to join our team!

As an owner and operator of family communities for generations, Roberts Resorts & Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes.

Roberts Resorts & Communities are all about exceeding our visitor’s and resident’s expectations with proficiency, generosity, and always a sense of belonging, and we place the same values on our team members.

Ready to join our team? Fill out an application and tell us why you are the right person for this role!

WHAT YOU’LL DO …

• Adhere to the Roberts Communities Core Values Platform and Policies and Procedures Manual
• Hire, train, supervise, and terminate subordinates (maintenance, janitorial, and subcontractors)
• Set procedures to accomplish objectives
• Maintain working knowledge of Landlord-Tenant laws/Regulations
• Establish property and grounds maintenance schedules
• Organize, submit and oversee all capital improvements
• Safeguard and implement changes to ensure the overall integrity of the community
• Pay attention to day-to-day details, including by way of example:
• Confirm that residents are following Rules and Regulations
• Issue citations and follow up with residents not following Rules and Regulations
• Collect rent
• Maintain high standards in business ethics
• Ensure appropriate licenses, etc. are renewed
• Prepare, update, secure, and maintain critical data for resident, maintenance, and personnel files, as well as petty cash reconciliation
• Oversee the flow of data/paperwork from/to the corporate office, staff, and customers
• Meet daily with department heads
• Review and approve new residents; welcome and review Community documents with all new residents; generate Lease Agreements/Contracts
• Establish and manage an effective customer follow-up program (calls, letters, e-mails)
• Demonstrate excellent customer service skills and a positive attitude; develop great rapport with current residents to encourage referrals
• Work closely with home sales agents to make them successful throughout the transaction. Be knowledgeable about what is for sale (while not acting as Sales Person)
• Be a servant leader to all staff and customers
• Be consistent in reviewing competitors’ rents, websites, incentives, and activities
• Complete assigned Training Courses for Fair Housing and other topics
• Additional or modified duties as assigned within the Company’s discretion
• Review and submit notes monthly on financials
• Review monthly rent rolls

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

ROLE REQUIREMENTS…

• Bilingual - Fluent in Spanish and English
• General knowledge of maintenance
• Strong organizational skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Good computer proficiency including e-mail, internet, and Microsoft Office Suite; experience using Campground Manager/Master & Rent Manager
• Flexibility to respond to community needs during non-business hours
• Physical Activities: Constantly talk, walk, hear and use hands; Occasionally stand, sit, and reach with hands and arms.
• Lifting Requirements: Up to 25 lbs.
• Environment Conditions: Occasionally exposed to temperature change

THE RIGHT PERSON WILL…

• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service
• Must be resourceful and able to find solutions when issues arise

BENEFITS...

• Medical, Dental, and Vision
• Voluntary STD, LTD, Life, Accidental, and Critical Illness
• PTO and 10 Paid Holidays
• 401(k)
• Working in an inclusive community!
• Complimentary stay at one of our resorts!

DIVERSITY, EQUITY, AND INCLUSION…

At Roberts Resorts & Communities, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.