Bilingual Case Manager

***Ability to speak Spanish required***

PROGRAM & POSITION SUMMARY

Catholic Charities St. Joseph’s Family Center is one of the emergency family housing facilities offering shelter to San Francisco families before transitioning into long-term or supportive housing.
Through Catholic Charities St. Joseph’s Family Center program, families receive three to six months of emergency shelter, three meals daily, on-site case management, counseling, and crisis intervention. With assistance from staff, families are assessed and referred to relevant agencies. In addition, St. Joseph’s offers money management and job search support, parenting workshops, and activity programs geared to assist families in maintaining healthy relationships.
The Bi-Lingual Case Manager provides crisis intervention, counseling, services, and referrals as needed for homeless families, with a particular emphasis on immediate needs such as securing income and accessing longer-term shelter, transitional or permanent housing. Types of referrals may include physical and mental health services, school related services and legal/CPS/Department of Human Services related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide case management services for up to 10 families, and their children.
• Services include, but are not limited to, intake assessments, crisis intervention, counseling and support services, information and referral, family budget development, issuing of vouchers and coordination of services so the immediate needs of the family are addressed.
• Provide ongoing support services by developing and monitoring a case plan with each family.
• Maintain continuity of services by coordinating with new and existing service providers.

• Assist families in accessing appropriate resources and take appropriate actions relative to pre-vocational training, job development/placement, housing search, and childcare.
• Maintain close communication with other family service providers involved with each family.

• Participate in related program, organization and community meetings as assigned.
• Maintain proper client and program documentation.
• Work in collaboration with case management team members and Clinical Services Coordinator in the design and implementation of program operations and policies.
• Represent the program and organization at outside meetings as needed.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:

• Bachelor’s Degree in Social Work or a related field and a minimum of two years of case management-related experience.
• Experience working with families in crisis
• Strong coordination skills
• Knowledge of community resources for families transitioning from homelessness

• Strong knowledge of substance abuse and mental health issues and treatment models
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Excellent written and verbal communication skills.

• Ability to prioritize tasks with strong organizational skills

• Knowledge of San Francisco County work and training resources, and job market.

• Ability to design systems and processes to track data and monitor progress
• Knowledge of sanitation standards and HIV/AIDS Universal Precaution

Knowledge, Skills & Abilities:

• Proficient knowledge of Microsoft Office Products and internet, knowledge of networking concepts would be a plus

• Ability to speak Spanish required
• Ability to speak Cantonese or Mandarin desired

• Knowledge of mandatory reporting requirements for people working with children

• Knowledge of issues facing homeless families
• Must be able to read and write English

• Ability to drive 6 passenger van, valid Driver’s License and clean DMV record required
• Achievement oriented
• Teamwork and cooperation
• Client centered
• Organizational awareness

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Prerequisites Required Prior to the First Day of Employment:
Fingerprints: Required
TB Screening –
Negative Tuberculosis Test: Required
First Aid
Certificate: Choose an item.
COVID-19
Proof of Vaccination: Required
 

Council on Accreditation (COA) roles

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit and/or stand for long periods of time, including sitting on the floor
• Typing/data entry
• Hearing is required for answering phones and responding to client request

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Shelter for families who are homeless
• Working environment is the clients’ living environment
• Many children and constant noise
• Very old building not designed for office space, but accommodations have been made and are seriously considered to make the environment appropriate for work
• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior.