Bilingual Case Aide

Position Description

CHRIS 180 Migrant Wellness Program provides 24-hour care for unaccompanied children (UC) under the care of the Office of Refugee Resettlement (ORR) who are placed in residential care as they prepare for sponsorship. The program provides stabilization, behavioral support, comprehensive case management, educational services, daily living skills acquisition, recreational and therapeutic activities, and coordination of care. The Migrant Wellness Program provides a family-involved, trauma-informed, and strengths-based approach to care within residential communities throughout the Atlanta area.

The Case Aide position provides coordination of children and/or adolescents in placement with a wide range of responsibilities for documentation, case coordination, and coaching. The Case AIde may also perform social and case management services to children including but not limited to reunification with family, ensuring UC safety, and maintaining accurate and current documentation of all provided services by all applicable regulatory and accreditation standards. Because of the complex backgrounds and trauma histories that our youth have experienced in their home countries and during their journey to the U.S., staff must not only provide adequate safety and supervision, but must be actively engaged in the process of building relationships, understanding and solving problems in a team dynamic, and offer energy, security and commitment in their work with our youth through genuine, caring and empathetic engagement. This position provides coordination of and oversight to direct services to residents in the CHRIS 180 Migrant Wellness Program.

Role and Responsibilities

The primary responsibilities include but are not limited to the following:

• Assist Case Managers with essential paperwork and documentation.
• Provide case management services, including social work, counseling, and treatment of clients, and coordinate community referrals.
• Ensure resident safety while in care.
• Administer case notes and documentation within the UC Portal promptly based on guidelines and procedures set forth.
• Assist Case Managers in maintaining contact with clients during a Case Manager’s absence to ensure coverage of all program cases.
• Collaboratively work with direct supervisor to schedule and prioritize work duties.
• Attend and participate in training opportunities as required by the supervisor.
• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested.
• Accompany youth to immigration hearings or procedures, as requested.
• Provide transportation to clients for but not limited to medical and mental health appointments, court appearances (as applicable), etc.
• Schedule and prioritize work duties in partnership with the supervisor and other team members.
• Report transportation problems that occur and impede timely transportation requests.
• Stay abreast of all agencies, state, and ORR regulatory requirements related to social services.

Performance and Conduct:

• Maintain confidentiality of client information.
• Maintain appropriate professional boundaries.
• Works on other duties, tasks, and projects as assigned.
• Ensures agency compliance with the National Council on Accreditation and other mandatory regulations/standards.
• Lives and works by the CHRIS 180 Values and Code of Ethics
• Follow mandated reporting requirements of the GA Code.
• Support and maintain an environment of emotional and physical safety for youth, staff, and other stakeholders always.

Demonstrate Customer Service:

• Always promote a positive image of CHRIS 180 programs.
• Always promote a positive image of CHRIS 180 programs.
• Work as a contributing and collaborative team member.
• Respond to client and peer needs in a timely fashion.
• Answer telephone calls and emails accordingly.
• Respond to requests for information from stakeholders in a timely fashion.
• Work with sponsors, education professionals, court officials, and other stakeholders and a helpful and professional manner.

Maintain Personal Information and Training:

• Attend and participate in staff meetings as scheduled.
• Attend and participate in required training as scheduled.
• Maintain required certifications.
• Review, understand, and be responsible for program policies.
• Provide documents in a timely fashion to Human Resources (HR).
• Report changes in status to HR as required by policy.

Qualifications/Competencies:

• Bachelor’s degree in the behavioral sciences, human services, or social services fields, is required.
• Child welfare and/or case management experience is strongly preferred.
• Prior experience working with refugee and/or immigrant populations, is strongly preferred.
• Bilingual in English and Spanish is required.
• Excellent verbal and written communication skills.
• Exhibit an ability to apply the principles of logic and critical thinking with problem-solving.
• Must be reliable with time-sensitive deadlines and tasks.
• Work well under pressure and adaptable to change.
• Computer skills adequate to perform essential functions (Apricot, Microsoft Office, and any internal case management software).
• Must pass a criminal history screen, including state and local child protection agency registries.

Salary: $46,000 annually

Schedule:

The hours will vary from week to week with a maximum of 40 hours a week at any given time unless written permission is given otherwise. The schedule will include weekdays, weekends, and holidays.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Basic and Voluntary Life Insurance and AD&D
• Employee Assistance Program
• Flex Spending Account
• Health Savings Account
• 403 (b) plan
• Paid Time Off

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms. The employee is occasionally required to lift and/or move up to 20 pounds.