Bilingual Call Center Scheduler (Work From Home)

Must speak Spanish and English.
Train for 30 days in office prior to working From Home.
The primary purpose of this position is to work with a scheduling team consisting of the schedulers, Triage Nurse and Referral Coordinators to schedule patients per TAPM scheduling policy. This position receives incoming calls from patients/parents and determines appropriate scheduling based on guidelines established in a professional and courteous manner.
Job duties require the use of electronic health record. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills, as well as excellent customer service abilities. A minimum of 2 years of medical office experience is required. Medical Assistant or Medical Registration is a plus. A combination of education and experience may be considered. Must maintain current NC driver’s license for occasional outside travel. Must be proficient in English written and oral skills. Bilingual is a plus with written and oral skills.