Bilingual Call Center Agent

• Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
• Bilingual (Spanish) or multi-language skills required.
• Strong communication skills (bi-lingual)
• Excellent computer skills (able to navigate in multiple applications); fast typing skills
• Good problem-solving skills – investigating issues and driving effective problem resolution
• Healthcare experience (preferred)

EEO

Job Type: Full-time

Salary: $11.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift
• Overnight shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid work

Work Location: Hybrid remote in San Juan, PR 00918