Bilingual Burmese/English Customer Service Rep

BILINGUAL BURMESE/ENGLISH
A Customer Service Representative, or CSR, will act as a liaison, provide services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• • Each representative will be a part of an incentive program that pays out weekly (in addition to base pay)
• Must be able to work a fixed 8 hr shift between 8am-8pm
• Candidate must reside in Indiana
• All equipment will be provided to each representative to work remotely

Requirements:

• Manage large amounts of outgoing calls to welcome members
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/Customer Service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ability to create and maintain a professional remote work environment/area