Bilingual Branch Manager # 502

Job Description
Excellence in customer service is at the heart of our success. Just like our customers, our
employees, are the heart and soul of what we do. At FAMSA LOANS, we become like family
because trust is the biggest part of our relationship. We operate 50+ consumer loan offices around
the state of Texas. We are a fast-paced and results-driven organization that rewards employees for
their dedication and hard work.
As a Branch Manager, job duties include maintaining a well-run and profitable office, control
delinquent accounts, approve or deny customer applications, interacting in a positive and effective
manner with the public, obtaining confidential information for loan applications and answer any
customer questions, meeting quotas, managing staff. Additional responsibilities may include, but are
not limited to:
Responsibilities:
 Provide friendly excellent customer service to our customers in person and over the phone
 Take loan application and processes for approval/denial
 Receive and post payments
 Maintain and balance cash drawer daily
 Maintain daily delinquency reports
 Service past due accounts with dignity and respect to our customers and build solutions
 Make daily bank deposits
 Call approved and unmade application to close the loan
 Maintain compliance with policies and procedures
 Network within the community to find and attract new customers
 Maintain an organized, clean, and professional work environment
 Work closely with other team members and managers to obtain branch goals
 Oversees the job duties of branch staff members
 Other duties as assigned by divisional leadership
Requirements:
 2-year experience in the loan industry
 Basic computer skills and be able to operate a calculator
 Must have a valid driver’s license with a reliable vehicle and valid proof of insurance
 Ability to work Monday – Sunday rotating half day Saturday and Sunday between employees will be required
 Ability to speak English and Spanish preferred
 Stable work history
 Valid driver’s license, acceptable driving record, and reliable transportation
Employee benefits are among the best in the industry:
 Competitive salary
 Commission and Bonus pay structure
 Gas Allowance
 Free health and Life insurance
 Dental/Vision insurance available
 Paid Time Off/Holidays
 401K Plan
Submit your application online today!'
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Benefit Conditions:

• Waiting period may apply

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Work Location: In person