Bilingual Administrative Assistant

OUR MISSION

Thyme Care is the leading value-based cancer care partner, collaborating with payers and providers to transform the experience and outcomes for individuals living with cancer. The company partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Thyme Care's approach combines a technology-enabled Care Team and seamless integration with providers, creating a hybrid collaborative care delivery model that guides and supports the entire patient journey. Thyme Care empowers over 300 oncologists nationwide through purpose-built tech, advanced data analytics, and virtual patient engagement, driving better care and outcomes in value-based arrangements. Thyme Care is a founding member of CancerX, and is backed by leading investors. To learn more about how Thyme Care is enabling the shift to value-based care in oncology, visit www.thymecare.com.

YOUR ROLE

As a bilingual Spanish/English Administrative Assistant, you will be handling inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports, data entry, and checking and sending mail on behalf of the Care Team. This role reports into our Team Lead and is a hybrid role based in Nashville; this role requires you to work from our Nashville office 2 days per week with the option to work from home up to 3 days per week. If preferred, you may work from the Nashville office 5 days per week. To be successful in this role, you should have a year or more of telephonic support experience in a healthcare or customer service role with a drive to handle member interactions with empathy and patience.

After your first three months, you will:

• Have completed training and are up to speed on Thyme Care tools, processes, and expectations
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Generate daily member reports and assist with day-to-day functions to help prepare interdisciplinary care team meetings, such as case conferences
• Provide inbound telephonic, text, fax, and email support for our members
• Send mail to members on behalf of the Care Team and check the Nashville-based PO box
• Be able to identify and triage a member's needs to connect them with our Care Teams for clinical support and care coordination
• Send weekly surveys to our members
• Schedule patient and provider calls and case conferences, as needed
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution

WHAT LEADS TO SUCCESS

• People-first. Thyme Care's mission and members matter to you, deeply.
• Bilingual. You have English and Spanish language proficiency in verbal and written communication.
• Organized. You bring structure to chaos. You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to ensure that urgent and important needs are addressed immediately.
• Culture carrier. You're curious, resilient, have a growth mindset, and are committed to fostering a positive environment.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

This is a non-exempt, full time position. The pay rate for this role is $19.23/hour.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.

Additionally, we recognize a history of inequality in health care. We're here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.