Beneficiary Customer Care Consultant Licensed

Customer Care Consultant Licensed
The Customer Care Consultant, Licensed is responsible for handling questions, comments, and complaints regarding the company's products or services. Working under limited supervision, this job reports to upper management and is the first line of support for problem resolution. This job is also a licensed professional who possesses significant knowledge of the company's products and services to provide a positive customer experience and enhance relationships between consumers and the company.
Key Responsibilities and Duties

• Responds to customer inquiries and provides a speedy and thorough resolution to customer issues and problems.
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Educates incoming customer service specialists on company policies and procedures.
• Establishes rapport with customers, setting them at ease and providing direction regarding their inquiries.
• Handles escalated and unresolved calls from less experienced representatives.
• Reviews all customer interactions, including inquiries, complaints, actions taken, etc. and reports to upper management.
• Provides guidance to junior customer service specialists regarding customer issues that require more advanced knowledge and experience.

Qualifications

• 3 Years Required; 5 Years Preferred

• University (Degree), Preferred

FINRA Registrations

• SRC Indicator: Series 6 or 7; Series 63

Physical Requirements

• Physical Requirements: Sedentary Work

Preferred Education

• University (Degree)

Career Level
7IC
Base Pay Range: $23.66/hr. - $39.44/hr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
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