Bell Person - Mandalay Bay

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
PRIMARY PURPOSE:
As a Bell Person, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner.
• Maintain a positive attitude and outgoing personality, demeanor, and professional appearance.
• Provide a high level of guest service to all guests and co-workers aligned and guided by the Company's and Property's core service standards and brand attributes to provide defining moments at every opportunity.
• Collect, transport, deliver, and store luggage and guest items.
• Assist with group deliveries, group baggage, and various amenities.
• Orient guests to guest rooms and property.
• Complete applicable documentation, tickets, and other bell-related forms.
• Make and receive phone calls requesting information, services, and deliveries.

• Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others
• Knowledgeable of handheld mobile application devices
• Able to effectively communicate in English, in both written and verbal forms.
• Basic knowledge of computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, and fax machine.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat, and well-groomed appearance adhering to company standards.

• Work varied shifts, including weekends and holidays.

• Six (6) months of guest service experience
• Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting.
• Demonstrate a positive attitude, outgoing personality, and impeccable appearance standard.