Address
Form of workOBJECTIVE:
Oversees the daily operations of the Bell Desk and its services for Barona Valley Ranch Resort & Casino.
TYPICAL WORKING CONDITIONS:
This position works in all weather conditions, including extreme heat or cold and high humidity. This position requires the ability to lift up to 75 lbs., kneel, bend, and stand for long lengths of time
ESSENTIAL FUNCTIONS:
1.Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
2. Supervises of the Bell Desk and Bell Staff.
3. Ensures efficient and superior service in all guest requests and follow through.
4. Maintains proper Bellmen rotations.
5. Documents and handles all services administered by the Bell Desk.
6. Delivers and picks-up guest laundry as well as the daily newspaper delivery.
7. Ensures a positive experience for every guest every time.
8. Ensures entire staff is performing in manner acceptable to the BVR standards.
9. Transports guests luggage upon arrival and departure.
10. Cleans and organizes the Bell Desk and Bag-check Room.
11. Cleans and cares for all brass luggage carts and electric golf carts.
12. Provides exceptional service to all guests.
13. Ensures all guest complaints are resolved in a prompt, courteous and efficient manner.
14. Properly utilizes LMS, the Property Management System.
15. Never solicits gratuities but may accept them.
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.
MINIMUM QUALIFICATIONS:
Staff scheduling, problem solving, good grooming, oral and written communication skills
Knowledge of Microsoft Word and Excel helpful
Ability to meet deadlines, manage changes, perform detailed work, work independently, and work in a fast paced environment
Ability to work a flexible schedule
Excellent leadership skills
REQUIRED EDUCATION:
High school diploma or GED
REQUIRED EXPERIENCE:
A minimum of 1-year hospitality supervisory experience required
Previous experience in resort hospitality a must
Past work in a four or Five Star/ Diamond property preferred
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
None
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Please refer to Support Data Sheet for position.
Oversees the daily operations of the Bell Desk and its services for Barona Valley Ranch Resort & Casino.
TYPICAL WORKING CONDITIONS:
This position works in all weather conditions, including extreme heat or cold and high humidity. This position requires the ability to lift up to 75 lbs., kneel, bend, and stand for long lengths of time
ESSENTIAL FUNCTIONS:
1.Always be NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting.
2. Supervises of the Bell Desk and Bell Staff.
3. Ensures efficient and superior service in all guest requests and follow through.
4. Maintains proper Bellmen rotations.
5. Documents and handles all services administered by the Bell Desk.
6. Delivers and picks-up guest laundry as well as the daily newspaper delivery.
7. Ensures a positive experience for every guest every time.
8. Ensures entire staff is performing in manner acceptable to the BVR standards.
9. Transports guests luggage upon arrival and departure.
10. Cleans and organizes the Bell Desk and Bag-check Room.
11. Cleans and cares for all brass luggage carts and electric golf carts.
12. Provides exceptional service to all guests.
13. Ensures all guest complaints are resolved in a prompt, courteous and efficient manner.
14. Properly utilizes LMS, the Property Management System.
15. Never solicits gratuities but may accept them.
NOTE: This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.
MINIMUM QUALIFICATIONS:
Staff scheduling, problem solving, good grooming, oral and written communication skills
Knowledge of Microsoft Word and Excel helpful
Ability to meet deadlines, manage changes, perform detailed work, work independently, and work in a fast paced environment
Ability to work a flexible schedule
Excellent leadership skills
REQUIRED EDUCATION:
High school diploma or GED
REQUIRED EXPERIENCE:
A minimum of 1-year hospitality supervisory experience required
Previous experience in resort hospitality a must
Past work in a four or Five Star/ Diamond property preferred
ALTERNATIVE TO MINIMUM QUALIFICATIONS:
None
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Please refer to Support Data Sheet for position.
