AddressWhat will I be doing?
As the On-Call Bell Attendant, you will be responsible for greeting guests as they arrive and depart from the property and assisting them with luggage.
Here’s why you’ll love it here – We offer an excellent benefits package to our on-call Team Members that include:
- Salary Range: $18.02 – $22.53 per hour
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Schedule Details:
This position is On-Call. On-Call Team Members are generally scheduled 0-19 hours per week. Our Guest Services department operates 24 hours a day, 7 days per week. Hours of operation may vary based upon business needs.
Additional Responsibilities Include:
- Opens front doors for all arriving and departing individuals. Greets all guests and assists with luggage, baggage handling, and transportation needs – Transport guest luggage to/from the point of arrival/departure to their assigned room and between room changes.
- Assist with unloading/loading of vehicles, guest requests and services, retrieval of items, etc.
- Accurately tag, store, and retrieve luggage from holding room.
- Identify and explain hotel facilities, fire exits, safety features and assigned room features to guests while escorting them to their room.
- Maintain complete knowledge at all times of all hotel features/services, including but not limited to hotel operations, room types and layout, rates, expected arrivals/departures, availability.
- Assist guests with concierge related services – Maintain knowledge of hotel functions, local restaurants, special events, city attractions, and guest amenities.
- Maintain an accurate Bell Log of guest calls and file in Bell Log Binder.
- Retrieve guest laundry/dry cleaning from their rooms and deliver to appropriate location.
- Deliver items to guest rooms promptly including: messages, mail, faxes, telefaxes, packages, flowers, sundry items requested by guest, gift items, guest experience amenity items, extra towels, bathrobes and other items.
- Deliver morning newspaper by 6:30 am to specified guest rooms.
- Monitor and maintain appearance of lobby areas and luggage holding room as well as polish/clean brass luggage carts.
- Offer Welcome Amenities to all guests – Maintain full stock of Amenity Drinks and Oshi Bori Towels, restock racks of rocks glasses and towels, and take old, used towels to Housekeeping for cleaning and retrieve when cleaned.
- Maintains the reader board and ensures communication of arrival and departure information.
- Place rollaway beds and refrigerators in guest rooms as needed and pick-up room service trays from guest hallways.
- Assist the valet team in greeting arriving and returning guests, issue and receive valet tickets, explain valet procedures, and valet cars (if applicable.)
- All other miscellaneous responsibilities as assigned and deemed appropriate by management.
