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Form of workHyatt Place Waikiki Beach is currently looking for a responsible Bell Attendant!
At Hyatt Place Waikiki Beach we offer 426 spacious rooms, a wealth of amenities like breakfast, Wi-Fi, hotel pool, and on-site event space. Our Hotel in Waikiki Beach is located near exciting attractions like The Bishop Museum, Iolani Palace, and many others.
About Sightline Hospitality
San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!
Job Duties
- Provide information about hotel services, rooms, and amenities.
- Answer general visitor inquiries and provide useful information on local events and recommendations.
- Deliver the brand promise and always provide exceptional guest service.
- Meet and greet guests and assist with check-in and check-out process.
- Ensure strict control of room keys.
- Provide information about hotel services, rooms, and amenities.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Prepare and serve food and drinks at our Placery Café and Gallery Bar
- Answer general visitor inquiries and provide useful information on local events and recommendations.
- Escort guests and their luggage to and from their rooms, ensuring guests are comfortable with their accommodations and are familiar with room offerings and features.
- Work closely with all departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Essential Experience/Aptitudes:
- Fluency in English (verbal and written) is required.
- A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
- Must have High school diploma or equivalent.
- Must be computer literate with a knowledge of Word and Excel.
Desired Skills/Experience:
- Excellent interpersonal skills and the ability to work well with co-workers and the public.
- Possess a courteous, friendly, and professional manner.
- Independent thinker and a ‘quick study’.
- Good team player.
- Willingness to go the extra mile.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to work well under pressure and handle multiple tasks at once.
- Must be punctual with regular and reliable attendance.
Essential Physical Abilities:
- Endure various physical movements throughout the work areas, such as reaching, bending, and stooping.
- Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
- Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
- Periodically required to work at a very fast pace, under pressure.
Full-time Benefits Include:
- 401K program
- Health, vision, dental, and life insurance options
- Time off benefits
- Employee discount for stays at hotels within Sightline Hospitality’s expanding portfolio.
Sightline Hospitality LLC is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO
