Bell Attendant

DepartmentHOTEL FRONT OFFICE-100
Pay TypeHourly
Job Description

Summary: Providing a high level of guest service while adhering to the guidelines of the hotel procedures for bell and valet service. Provide a positive first and last impression to guests as they arrive and leave the Hotel.

 

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino Philadelphia entity or by a guest of Rivers Casino Philadelphia
• Greet the guest with positive body language friendly demeanor in accordance with the 10-5 rule
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities (when requested), and thank guests with genuine appreciation.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager.
• Ensure uniform and personal appearance are clean and professional
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning etc.) to guest rooms upon request.
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Move at a speed required to respond to work situations (e.g., run, walk, jog).
• Maintain proper storage and labeling of guest keys and tags.
• Ability to share or divide attention among several ongoing activities, projects or assignments
• Hang coats and tag luggage for guests.
• Performs room checks for occupancy and completes room moves for the guest
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
• All other duties as assigned

Job Description Continued

Qualifications:

• High School diploma or general education degree preferred.
• Previous guest service, front door or bell service experience in a luxury property preferred
• Previous customer service experience preferred
• Excellent communications skills, both verbal and written English required.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Must be able to work flexible shifts including nights, weekends, and holidays.

 

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally move and lift up to 25 pounds. 
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing