Behavioral Health Receptionist

Behavioral Health Receptionist Job Description

The receptionist at Equilibrium Behavioral Health is the first line of communication between a client and the office. This position requires someone with great customer service skills, ability to problem solved and desire to grow with a practice.

Responsibilities include:

• Greets, checks-in and checks-out patients
• Handles new and existing patient inquiries
• Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
• Verifies insurance benefits and obtains prior authorizations
• Collects and posts patient payments
• Submits claims for billing and liaisons with insurance company.
• Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
• Schedules, reschedules and cancels patient appointments
• Completes client related task assigned by physician
• Provides support to their assigned doctor and assists other PCCs as needed
• Serves as TMS coordinator when needed
• Trains in an able to perform TMS treatments
• Respects patient confidentiality with a thorough understanding of the HIPAA laws

Qualifications and Requirements:

• High School Diploma and/ or GED required; Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
• Knowledge and familiarity with various insurances and eligibility verification preferred.

• A minimum of 1 year professional experience in a clinic or medical practice preferred

Knowledge, Skills and Abilities:

• Knowledge of general clinic or medical practice processes

• Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
• Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
• Excellent organizational and time management skills
• Ability to identify and resolve problems
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
• Ability to maintain confidentiality of sensitive and protected patient information
• Ability to work effectively as a team player and provide superior customer service to all staff and leadership

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 1 year (Preferred)
• Medical office: 1 year (Preferred)

Ability to Relocate:

• Baltimore, MD 21224: Relocate before starting work (Required)

Work Location: In person