Behavioral Health Quality Assurance & Compliance Coordinator

Salary: $25.02 - $33.51 Hourly
Location : Salem, OR
Job Type: Full-time Regular
Job Number: 084-2023-3
Department: Health and Human Services
Division: HHS - BH - Addiction Treatment Svcs
Opening Date: 11/28/2023
Closing Date: Continuous
FLSA: Non-Exempt
Bargaining Unit: 06
This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #084-2023-3, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Marion County Health & Human Services is seeking a highly motivated individual to coordinate Quality Assurance and compliance for our Behavioral Health Division, ensuring the highest standards of care for our Adult and Children's Behavioral Health programs, Addictions Treatment Services, Psychiatric Crisis Services and Youth and Family Service programs. In this position, you will be responsible for monitoring and evaluating the compliance of clinical and administrative procedures, providing support for regulatory and accreditation audits, and implementing quality improvement initiatives. The ideal candidate should be able to manage competing priorities and deadlines, understand or be willing to learn Behavioral Healthcare regulations, and have experience in quality management. If you enjoy a fast-paced and diverse work environment, we encourage you to apply!
GENERAL STATEMENT OF DUTIES
Perform a variety of technical and professional tasks related to the development, operations, and monitoring of a department or county wide programs that includes actively participating on special task forces and community boards or committees.
SUPERVISION RECEIVED
Work under the general direction of assigned management personnel, with additional recommendations from task forces and community boards or committees.
SUPERVISION EXERCISED
Supervision is not a responsibility of this classification; however, incumbents in this classification may exercise lead responsibilities over one or more employees engaged in closely related duties.
Typical Duties - Duties include, but are not limited to the following

• Conduct Quality Assurance (QA) review of Behavioral Health (BH) program files and monitor compliance as outlined by periodic audits from funding organizations (PacificSource/CCO's, OHA, etc), fidelity reviews, CARF, independent contractors and others as identified. Review records and other documents utilizing approved checklists and other approved QA tools and methodologies. Report findings, analyze outcomes, recommend strategies for improvement to Behavioral Health leadership.
• Coordinate, monitor and evaluate implementation of plans of correction.
• Develop and maintain QA planning and training activities, including facilitating at minimum annual review of plan; proposing recommended changes to BH leadership as needed, and recommending needed training based off QA/QI outcomes.
• Collaborate and Coordinate with the MCHHSD data analytics team to plan, develop, maintain, and continuously improve QA review data collection and reporting system.
• Facilitate BH Quality Council committee, including creating and presenting data reports, providing analysis of findings, reviewing QA/QI activities, and identifying recommendations for continuous improvement projects through regularly scheduled reports with analysis of identified problems, trends, and patterns related to compliance and requirements.
• Develop and maintain BH Policies and Process Maps to assure they follow and reflect most current OARs, ORSs, and MHHSD policies and practices, including facilitating and recommending needed policy and process map revisions to BH leadership.
• Provide training and technical assistance as needed to support Quality Assurance and quality improvement activities and provide quarterly QI plan to Executive Team.
• Serve as liaison with auditors, including coordinating needed pre-review activities, coordinating the required Corrective Action Plan and strategies, and assuring all CAP activities have been completed.
• Perform other duties as assigned by your supervisor.

Response Level 2: In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command 100 and 700 on-line or in-person training.
Requirements for the Position
EXPERIENCE AND TRAINING

1. Associate degree in public or business administration or a closely related field; AND
2. Two years of responsible experience in program coordination, planning, development and evaluation; OR
3. Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.

SPECIAL REQUIREMENTS

• All positions must pass a criminal history background check. Conviction of a crime may not necessarily prohibit employment. Some may require additional clearance, including but not limited to national or state fingerprinting, CJIS clearance (Criminal Justice Information Services), or ORCHARDS (Oregon Criminal History Abuse Records Data System).
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history. Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business. The policy can be found at:
• This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at:
• This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
• This assignment is represented by a union.
• This is a full-time position, which is eligible for overtime.
• Typical Schedule: Monday - Friday, 8:00 am - 5:00 pm, with flexibility depending upon the needs of the department and program.

KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of practices in local government and financial principles; organizational processes, budget preparation, and administrative techniques; methodologies of program development, assessment, and evaluation; and resource available to coordinate the development and operations in areas of specialty.
Skill and ability to communicate effectively both orally and in writing; produce and edit documents using appropriate spelling, grammar, and punctuation; conduct independent research; define and resolve operational and administrative problems and procedures; collect, evaluate and summarize data; prepare clear and concise reports, meeting information, minutes, and operational records; establish and maintain cooperative working relationships with other employees, other agencies, and the public; lead, direct, and participate in training and evaluating personnel.
PHYSICAL REQUIREMENTS
Stands; sits; moves about the work area; bends forward; climbs 1 floor of stairs; lifts and carries up to 5 lbs.; operates a keyboard; speaks with a clear and audible voice; reads a 12 pt. font; hears at a normal speech level; and may work in areas that are uneven.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
VETERANS' PREFERENCE
Applicants are eligible to use Veterans' Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at
Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.
Marion County offers a generous benefits package to regular employees working 50% or more of the regularly scheduled work week and their eligible dependents. Temporary employees and part-time regular employees working less than 50% of the regularly scheduled work week are not eligible for benefits.
Most regular positions in this classification are represented by Marion County Employees Association (MCEA). For a summary of benefits, For a complete and detailed overview of the MCEA benefits package, , and select MCEA Benefits from the left menu or Marion County Employees Association (MCEA) from the page links. Regular and temporary employees are represented by MCEA.
Salary and benefits are subject to union contract negotiations and may change as a result.
01
To receive credit for your supplemental questions, your answers must be supported by details in the education and/or work experience section of your application form. "See resume" is not an acceptable answer. Do you understand this statement?

• Yes
• No

02
What is the highest level of education you have successfully completed?

• GED
• High school
• At least 1 year of college (31 semester or 45 quarter credits)
• Associate degree (62 semester or 90 quarter credits)
• At least 3 years of college (93 semester or 135 quarter credits)
• Bachelor's degree (124 semester or 180 quarter credits)
• Master's degree (155 semester or 225 quarter credits)
• Doctorate degree (186 semester or 270 quarter credits)
• None of the above

03
Indicate area of study for college education.

• Psychology
• Social Work
• Recreational Therapy
• Music Therapy
• Art Therapy
• Behavioral Science Field (specify below)
• Nursing
• Occupational Therapy
• None of the above

04
In this position, you will be required to review Behavioral Health program files, monitor for compliance outlined from previous funding audits and fidelity reviews, as well as recommend strategies for improvement to Behavioral Health leadership. Please choose from the following to describe your experience with this duty: (One year of work experience is equal to 2080 hours.)

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years or more
• None of the above

05
Please specify the place(s) of employment where you gained the work experience listed in the previous question. Write NA in the box if this question does not apply to you. Experience listed in this answer must be supported by the work experience section of your application. "See resume" is not an acceptable answer.
06
In this position you will develop and maintain Quality Assurance plans and training activities, periodically review, and propose recommended changes to the plans when appropriate and recommend staff training based off Quality Assurance/Quality Improvement outcomes. Please choose from the following to describe your experience with these duties: (One year of work experience is equal to 2080 hours.)

• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years or more
• None of the above

07
Please specify the place(s) of employment where you gained the work experience listed in the previous question. Write NA in the box if this question does not apply to you. Experience listed in this answer must be supported by the work experience section of your application. "See resume" is not an acceptable answer.
08
In this position, you will develop and maintain policies and process maps to ensure they reflect the most current OAR and ORS requirements and Marion County Health & Human Services Division policies and practices, as well as recommend revisions when needed. Please choose from the following to describe your experience with these duties: (One year of work experience is equal to 2080 hours.)

• Less than 1 year
• 1 year to less than 2 ...