Behavioral Care Coordinator

The Behavioral Care Coordinator - LCSW reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Behavioral Care Coordinator - LCSW, under the supervision of a staff psychiatrist, provides evidence-based care in the diagnosis and treatment of mental illness in adults, and geriatric patients (as qualified) in the outpatient setting. This position provides individual, group, and family psychotherapy, as well as crisis intervention services. The Behavioral Care Coordinator - LCSW ensures that the quality of care is safe, effective, patient centered, timely, efficient, and equitable.

Responsibilities:

• Implements and adheres to the principles of the Collaborative Care model of an Integrated Behavioral Health Program into a Primary Care setting.
• Conducts and monitors population screenings and provides appropriate follow up care as needed.
• Renders an evidence-based opinion regarding the patient’s mental status, competency, prospective dangerousness, diagnosis, and need for psychiatric treatment.
• Works collaboratively with all staff on the treatment team to ensure seamless psychiatric care.
• Performs evidence-based psychotherapy and proactively reviews treatment plan with supervising psychiatrist. Will recommend treatment modifications as needed.
• Educates patients and primary care providers and staff on the principles and benefits of Collaborative Care
• Support primary care providers as needed with real-time formal and informal health consultations and by keeping them informed of patient outcomes and progress
• Determine the appropriateness of each patient referred to Collaborative Care arranges alternatives for patients deemed inappropriate. Also arranges outside resources as needed for enrolled/discharged patients
• Updates and maintains patient care registry
• Provides crisis intervention to patients in clinic as needed

Competencies:

• Please refer to NMHC Performance Standard Competencies.
• Self-driven professional with exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Ability to effectively handle challenging situations.
• Ability to balance multiple priorities.
• Excellent verbal and written communication skills.
• Ability to analyze data for decision making purposes.
• Strong computer skills, including Microsoft Office, Outlook and database entry.
• Ability to maintain a high degree of confidentiality.
• Ability to adapt to changes in work environment, delays or unexpected events.
• Demonstrates attention to detail and monitors own work for accuracy.

Qualifications

Required:

• Master’s Degree in Social Work from an accredited university graduate program.
• Licensed Clinical Social Worker (LCSW) pending: new employee will work to acquire the LCSW license by the State of IL, and obtain LCSW licensure within a 2 year period upon hire; required clinical supervision will be provided to employee by an LCSW within department.

In addition to licensure and education, candidates must also have:

• 1-2 years of experience in a relevant role or internship working with assessment, diagnosis and treatment of psychiatric disorders.
• Experience providing psychotherapeutic interventions.
• Knowledge of psychopharmacology or a willingness to learn.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.