BDC Sales Agent

Position Title:

BDC Agent Sales

Job Code:

Department:

Business Development Center

Department #:

Reports To:

BDC Manager/Director

FLSA Status:

Non-Exempt

• Excellent Customer Service Skills
• 2+ years Automotive BDC Experience
• Bilingual is a plus
• Good Written and Communication Skills
• Highly Organized, with the Ability to Multitask
• Reynolds and Reynolds/Eleads Experience a plus
• Ability to keep up with fast paced phone calls, emails, chats

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options
• 401K Plan
• Employer paid life
• Employee Assistance Program
• Vacation and Sick time
• Growth Opportunities
• Paid Training
• Discounts on products and services

POSITION SUMMARY The BDC Agent is responsible for processing all phone and internet leads and maintaining minimum month production standards as detailed below.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Operates a multi-line phone system and computer
• Answers incoming calls in a prompt, polite, professional manner, addressing the customer by the name given to the operator. Answers the customer’s questions while being professional, knowledgeable and friendly throughout the call
• Confirms the customers’ information put in the CRM by the operator and asks for the e-mail address they respond to, adding it to the CRM account.
• Responds to internet leads assigned to them within 10 minutes, answering the customers questions, providing pricing and selection. Responds to overnight internet leads in the CRM promptly
• Helps to ensure that the BDC/phones are not left unattended
• Inform the customer about the current Route 24 Auto Group promotions.
• Asks every customer for the sale and then the appointment during any call
• Adds detailed notes to customers CRM accounts for each correspondence including, but not limited to, stock numbers, price or lease quotes along with all e-mails back and forth.
• Meet and greet customers in a friendly professional manner, introducing them to the salesperson selected by a manager.
• Helps to ensure that all BDC appointments are confirmed by 10am each day and customers who are more than a ½ hour late are called as well as a next day call if there is a no show.
• Ensures that all hang tags are given to management for all appointments so that the car of choice may be staged for the customer
• Makes a minimum of 50 outbound follow up calls per day, in addition to follow up e-mails
• Uses VAuto to search for used cars when taking a used car call
• 100% Utilization of CLICK to CALL for all Outbound Calls
• Utilization of ELead Texting tool when applicable
• Completes all required Phone Ninja Training and maintains certification