BDC Representative

***Join Our Team as a Business Development Representative at Ciocca Automotive***

Ciocca Automotive, a family-owned Automotive Group, has been at the forefront of the vehicle sales and service industry for over 45 years in Pennsylvania and New Jersey. As the most expansive privately held automotive dealer group in the tri-state area, we are committed to providing world-class experiences for our customers while fostering an outstanding work environment for our employees. Our foundation is built on integrity, professionalism, excellence, and teamwork.

Why Choose Ciocca?

• Competitive Compensation: Starting at $18 per hour, with potential earnings between $45,000-$60,000 annually.
• Career Advancement: Opportunities across 52 locations, 25 brands, and 18 collision centers, with clear paths for promotion.
• Comprehensive Training: Enjoy world-class, paid training to enhance your skills.
• Work/Life Harmony: Benefit from reduced sales hours to balance your professional and personal life.
• Extensive Benefits: A full benefits package including 401(k) with employer match, health, dental, and vision insurance, paid time off, and much more.

Role Overview:

As a Business Development Representative (BDR), you'll play a pivotal role in enhancing the customer's purchasing journey. You'll be the first point of contact for all internet-related customer engagements, managing leads, utilizing CRM tools efficiently, and ensuring a seamless transition from online inquiries to in-dealership visits. Our BDRs are the cornerstone of Ciocca's commitment to excellence, leveraging our superior internet sales process to meet and exceed our customers' expectations, reinforcing why Ciocca stands as a leader in the automotive industry.

Key Responsibilities:

• Customer Engagement: Answer inbound calls, establish follow-ups with sales appointments, and respond promptly to Internet and live chat inquiries using scripts and templates.
• Inform and Guide: Offer initial product information, direct customers to the right dealership resources, and discuss preliminary financing options.
• Lead Management: Follow up with leads not ready to make an appointment or those who are a no-show, utilizing our CRM tracking system daily.
• Team Collaboration: Actively participate in development sessions, maintaining positive relationships across teams and with dealership management.

Ideal Candidate Traits:

• Customer-Centric: Excels in building and maintaining professional relationships, ensuring customer satisfaction is a top priority.
• Achievement-Oriented: Enjoys tackling challenges and is motivated by the opportunity to achieve, even in the face of potential failure.
• Detail-Focused: Pay close attention to the small yet significant details influencing customer decisions.
• Adaptable: Quickly and effectively adapts to new sales processes and departmental changes.
• Team Player: Values collaboration and contributes to the team's success.

Qualifications:

• Proficiency in MS Office Suite, Google Docs, and strong internet skills.
• Excellent organizational skills, meticulous attention to detail, and effective prioritization in a dynamic environment.
• Outstanding communication skills and the ability to engage customers effectively.
• A positive, adaptable attitude and professional demeanor.

Ciocca Automotive offers a unique opportunity to be part of a team dedicated to making a difference in the automotive industry. If you're driven, passionate about customer service, and eager to grow your career, we want to hear from you.

Apply Now to become a pivotal part of our continued success and advance your career with Ciocca Dealerships.

Ciocca Automotive is an Equal Opportunity Employer, committed to creating a diverse and inclusive work environment. Employment decisions are based on merit, qualifications, and abilities. Employment is contingent upon successful completion of background checks and a drug screening.

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