Address
Form of workJob Objective: The BCM Customer Service Representative (BCM Coordinator) is responsible for assisting in meeting the budgeted goals while developing internal and external customer relationships. Coordinators follow an activity plan format which requires regular evaluation to assure that activities are effectively promoting profitable sales and that relationship building is occurring.
Responsibilities and Tasks:
Planning
- Provide accurate price quotes to customers within 24 hours of request.
- Work with BCM Manager, Production Supervisors, and Fabrication supervisor to establish production schedules.
- Follows disciplined Customer Service priority activities, utilizing P21 daily to update current priorities.
Customer Communication
- Maintains a high awareness of incoming phone calls to assure all calls are answered promptly and professionally.
- Checks voice mail on a regular basis to ensure customers are being called back in an acceptable time frame.
- Makes certain each contact, customer or client understands that we appreciate their business.
- Process PO’s and production purchase orders into the system.
- Communicate delivery schedule and changes of delivery schedule to internal and external clients.
- Provides nurturing to customer relationship, building service and support to our contacts, customers and clients in a manner that adds perceived value to the process.
- Evaluates the scope of a customer’s project and provides alternative products or solutions (i.e. setting materials).
Daily Tasks
- Inputs and confirms all sales orders within 24 hours.
- Ensures that each invoice is priced appropriately, and all orders are set up as Process PO’s.
- Reviews open order report daily to help manage Customer Service process.
- Responds to request for quotes within 24 hours.
- Coordinates the delivery and pick up of rough materials and finished product.
- Adjust schedule and communicates changes as they occur.
Meetings
- Attends scheduled meetings and makes a positive contribution.
- Meets with manager on a regular basis to discuss pertinent customer activity.
Trinity Culture
- Caring & Responsive: Embodies a caring and responsive attitude toward customers, clients and coworkers.
- Resourceful: Fully utilizes all resources available to perform job duties and inspire surface solutions.
Qualifications:
- Proficiency in Microsoft office products (word, excel, outlook, etc.) required.
- Basic math skills
- ERP experience preferred.
- Customer Service experience
- Excellent communication skills
Benefits
- Medical Insurance (Trinity pays 100% of your premium)
- Dental Insurance
- Vision Insurance
- Short- and Long-Term Disability
- Company paid Life Insurance
- Retirement Plan (Trinity matches dollar for dollar on the first 3% and half on the next 2% up to 5% of your salary)
- Paid Vacation and PTO days
- 8 Paid Holidays
- Wellness incentive programs with gym reimbursements
- Tuition Reimbursements
