Bartender/Server

POSITION TITLE:Bartender/Server

REPORTS TO: Management Team

Comfort Zone Cigar Lounge & Bistro is an establishment that offers a variety of life’s pleasures under a single roof. The experience for individuals who desire a place of relaxation, along with, good food, drinks, a friendly staff, & exceptional service, while enjoying quality tobacco products.

JOB SUMMARY

Comfort Zone Cigar Lounge & Bristo is looking for a Bartender/Server to prepare, mix and serve alcoholic and non-alcoholic beverages to guests directly or through serving staff. Provide timely, accurate, and friendly service while preparing the highest quality alcoholic and non-alcoholic beverages for guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Providing exemplary customer service
• Take beverage orders from guests and servers
• Present drink menus make recommendation and answer guests questions
• Prepare and serve alcoholic and non-alcoholic drinks, including proper glassware and garnish,

with standard drink recipes

• Peel, slice and pit fruit for all garnishing drinks
• Maintain bottles and glasses in an attractive and functional manner to support efficient drink

preparation and promotion of beverages

• Take accurate orders while maximizing sales using selling techniques and product knowledge
• Ensure the accurate collection of payment for all served products
• Inventory management of alcohol beverages
• Follow all proper cash handling procedures and guidelines
• Attempt to limit problems related to guests’ excessive drinking
• Ability to maintain a high, but well-balanced energy level throughout the entire night
• Have strong interpersonal communication skills in order to answer customer questions and

address customer concerns in a warm, professional and accommodating manner

• Compliance with all Michigan Liquor laws and policies
• Complete any and all assigned cleaning duties, including stocking and organization
• Ensure proper set up and break down of stations before and after operating hours
• Attend all departmental and service training seminars as requested or assigned
• Any additional responsibilities as assigned

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Working knowledge of standard drink recipes
• Working knowledge of spirits, wine and beer
• Understanding of classes of alcohol, different glasses, brand names and garnishes
• Working knowledge of bar equipment
• Ability to read, write and speak the English language fluently to interact with customers, the

public and employees

• Good verbal communication skills
• Ability to work under pressure and deal with stressful situations during busy periods
• Interpersonal skills to provide overall customer satisfaction
• Must have extensive knowledge of food and beverage etiquette, customer relations and service standards
• Knowledge of proper food handling requirements
• Strong mathematical skills
• Knowledge of daily maintenance and cleaning of venue
• Must have knowledge and proficiency with current point of sale system and cash handling reports

MINIMUM QUALIFICATIONS

• Must be 21 years or older
• Must be able to stand and walk for long periods of time
• Must be able to pass a background check
• Must be able to lift and carry up to 40 pounds
• High school graduate or equivalent, college degree in hospitality or business preferred
• Minimum 2 years experience in Bar Operations, preferably in a high volume restaurant or lounge
• Full Time Lead Position that requires full flexibility, ability to work evenings, weekends, holidays and a varied schedule
• Must be TIPS certified or able to become TIPS certified within 30 days of hire

Location: The Comfort Zone Cigar Lounge & Bistro

600 S. Pennsylvania Ave

Lansing, MI 48912

WORK ENVIRONMENT

Work environment has loud noise, many people including staff and customers, and temperatures range from cold to hot. Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

GROOMING

All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards.

Comfort Zone Cigar Lounge & Bristo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Lansing, MI 48912: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Bartending: 1 year (Preferred)

Work Location: In person