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SalarySALARY RANGE - This position pays Minimum Wage $16/hour, plus Gratuity and tips. The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
Primary Responsibilities
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must participate in all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Silverado Resort and Spa Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Silverado Resort and Spa Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be able to show initiative, including anticipating guest or operational needs.
- Maintain a warm and friendly demeanor at all times.
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions.
- Follow all money handling procedures when serving the guest.
- Know the menu items for each function served and able to give accurate descriptions and potential allergens.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
