Job Description
This is a Full Time position with various hours between 1st and 2nd shift.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
MAJOR FUNCTION
Responsible for setting up all necessary items for a meal function, servicing guests and clearing room when the event is completed. Since all the attending people are like a team and should function as one, the skills of each Banquet Server are important and by helping and supporting one another, the staff successfully contributes in creating a memorable event for the guests. In so doing, is expected to direct all efforts toward guest satisfaction, the achievement/maintenance of division standards and profit maximization.
Primary
- Upon reporting to work, receives room function assignments from Banquet Captain
- Have common knowledge of menu and food allergens.
- Set up dining table according to meal function
- Creatively designs set up of beverage and food buffets
- Ensure table place-settings, including table linen, china, glass, silverware and condiments for correct placement to ensure that each element is clean, undamaged and attractive.
- Knowledgeable of proper service etiquette
- Needs to be attentive to the guests but not to appear intrusive, should try and succeed to make them feel at ease and should create comfortable serving atmosphere
- Engage guest and ensure satisfaction of service
- Responsible for handling, storage, and security of all catering service equipment.
- Notifies the Banquet Captain of any shortages in regards to equipment.
- Handles all guest requests, as necessary; requests the assistance of Banquet Captain as necessary.
- Making sure that function rooms, hallways and storage areas are clean, and the equipment is cleaned and stored properly after each shift.
- Responsible for the cleanliness of banquet cage, cooler and back storage.
Secondary
- Informs Banquet Captain of any needed repairs
- Searches and recommends new products and methods of operation to Banquet Captain
- Responsible for providing necessary immediate attention to any guest or associate accident victim, and notifying Captain or Security team if necessary.
- Ensures that energy conservation (Turning off lights in an empty room) and loss prevention guidelines are followed
- Properly and accurately performs any special assignments made by the Banquet Captain.
General Duties
- Adhering to all division and local standard policies and procedures
- Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to EXCELLANCE.
- Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction.
- Maintaining a POSITIVE ATTITUDE toward the hotel and the job being performed.
- Reporting to work on time (as scheduled) and in proper uniform.
QUALIFICATIONS
Must have some restaurant experience
EDUCATION and/or EXPERIENCE
High school diploma or GED; related experience and/or training