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SalaryEducation
- High school diploma and a college degree in hotel or business administration are required.
Experience
- Extensive experience in similar 5 star/5 Diamond establishment
- Extensive experience in a similar operational area
- Strong experience in a leadership role (is preferred)
- Previous experience in a Union environment an advantage
Functional Knowledge
- The specific strategic or operational knowledge need to perform the job
- Understanding the software potential of MICROS in order to maximize the usage of this, and manage the configuration
- Must be able to speak, read, write and understand the primary language (s) used in the workplace
- Requires strong communication skills, both verbal and written
- Hotel or Industry - legislation: Health - Safety, licensing; employment law
- Knowledge of Food Service techniques and cost controls such as labor, productivity, food cost and other expenses
- Budgetary Analysis capabilities required
- Ability to supervise subordinate staff, including but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary
Leadership Competencies
- People Management and development
- Influence
- Communication
- Developing relationships
- Planning for Action
- Analyzing information
- Decision Making
- Business Development
- Motivation
Business management
- Profitable business
- Service Excellence
- Quality/Improvement
- Employee satisfaction
Purpose of Role
- To assist in managing the Banquet department in order to exceed guests and The New York Palace expectations, enhance brand image and maximize short - long term profitability
- To support direction and provide strategic oversight of the Banquet department within the Food - Beverage Division to achieve consistently high levels of service; provide creative and innovative products; build strong relationships with guests and employees and financial success.
Core Job Responsibilities
To contribute to the direction and provide inspirational leadership with the teams in the Banquet department in order to maximize individual and team potential and develop future capability
- To guide and inspire exceptional team performance - mentor managers, supervisors - team members in the Banquet department
- To build team capability, knowledge and resources to meet short and long term business objectives
- Mentor, train and coach team members, oversee new hires and track team training
- Manage operational coverage, work load and resource distribution within and across teams
- Interviewing, hiring and succession planning of staff: manage vacation, payroll and other
- Monitor and evaluate team performance
- Oversee the efforts to ensure service standards are consistently met and exceeded.
- To support strategic planning - long term development operational, financial and service goals of the Banquet department
- Enhance services and standards for the Banquet department
- Accountability for day to day P-L in the Banquet department
- Instrumental in attracting and retaining loyal guests through close working relations with Sales - Marketing
- Anticipate future guest trends and align services offered in the Banquet department To act as a spokesperson for the Banquet department in order to achieve Hotel vision - build and enhance positive brand image
- - with internal and external guests
- Develop innovative solutions to enhance communication of guest - service information
- Trouble shooting in complex service situations
To oversee the facilitation of the Guest experience to create a seamless journey to exceed the expectation of a luxury hotel
- Plan and prepare with team for events and coordinate unique requirements, to meet the guests needs, pace and degree of personalization
- Identify, customize and deliver individual guest requirements. Ensure effective hosting of the guest experience
- - Greet guests upon arrival and departure; engaging with guests to ensure guest delight
- Oversee, build and nurture strong relationships with guests and employees
- Promote the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
- Maintain contact with loyal guests and win disengaged guests back
