Banquet Captain

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired! 

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

The overall objective and purpose of the Banquet Captain are to coordinate and supervise all aspects of service relating to banquet functions.  The incumbent is responsible for ensuring that all standards are followed in order to provide the highest levels of service to our guests.  They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standards and goals established by the company.

Primary areas of responsibility include, but are not limited to the following:

• Provide leadership and direction to the banquet team, ensuring that all banquet events are properly executed per the BEO and SOPs. 
• Oversee the setup and tear down of banquet events.
• Thoroughly inspect the function set up prior to the event to ensure specifications have been executed.
• Requisition supplies such as glassware, china, and silverware.
• Assist the F&B Director in hiring Banquet Grand Performers.
• Ensure compliance with local, state, and federal labor laws, including scheduling meal and rest breaks. 
• Attend BEO meetings, internal pre, and post-con meetings.
• Assists with corrective action to continuously improve service results.
• Assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate.
• Assigns duties, workstations, and responsibilities to personnel and directs their performance. 
• Produce weekly schedules and monitors payroll system for accuracy.

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to implement and uphold Banquet service standards
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure situations
• Knowledge of how to read and execute banquet event orders

• Bachelor’s degree in Business or related training equivalent - required
• 1+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required
• TIPS training certification – preferred or attained within 30 days
• Food Safety Certification – preferred or attained within 30 days

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 

• Banquet Servers
• Banquet Utility
• Banquet Bartenders

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.