Address
Form of work
SalarySupervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in
accordance with the organization's policies, procedures and applicable laws. Responsibilities include but
are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work;
appraising performance; rewarding and disciplining associates; addressing complaints and resolving
problems.
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly
standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our
assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe
gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a
Essential Job Functions
- Ensure that a high level of sanitation and cleanliness is maintained before, during and after
- Review any changes on Banquet Event Order’s (BEO) including, guarantees, times, set-up
opportunities. Check function room for cleanliness, burnt light bulbs, proper door signage and
making sure it is damage free.
- Maintain constant contact with Banquet Chef to ensure complete, effective communication
after guests have been seated, advises as to last minute timing and any special menu requests.
- Conducts daily stand-up, reviewing any general information for servers, along with pre-meal
- Inspects table place settings, including table linen, silverware, china, glass and condiments for
attractive
- Responsible for proper setting of buffet tables and other food service tables used for catering
- Sees that all functions take place on time and according to plan. All rooms are to be ready 30
floor and supervises service received by guest throughout each function assigned. Staff is ready
at attention 15 minutes before start time.
- Supervises clearing and post function clean up. Checks servers out, making sure that function
properly. Makes sure any breakfast functions for the next day are set and ready.
- Prepares banquet check, double-checking for accuracy and making any additions needed and
all necessary paperwork at end of shift.
- Reviews next days’ BEO’s, checking for staffing and any changes. Fills out equipment and food
Other Duties and Responsibilities
- Complies with Company Standards of Service as outlined for AURO Hotels.
- Projects a favorable image of AURO Hotels to the public at all times.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with
- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
- Completes Departmental, AURO Hotels and Brand standards training as assigned.
- Maintains a clean and neat appearance at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
- Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic
- Nothing in this job description restricts management’s right to assign or reassign duties, work
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to
perform duties outside of their normal responsibilities from time to time, as needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Experience/Education
High school diploma or general education degree or equivalent combination of education and
experience required.
Certificates & Licenses
Valid State Driver’s License (anyone driving a Company vehicle or required to drive as a part of their
job); Others required by Brand Standard and/or State Law.
Computer Skills
As required by Brand Standard and Company standards
Language Ability
Ability to speak effectively with customers and/or associates. Ability to write clearly and legibly.
Math Ability
Able to perform basic math problems.
Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem
solving.
Work Environment
The work environment characteristics described here are representative of those an associate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Work for this position is
usually performed in a climate-controlled environment. However, the associate may be required to
work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so
dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The associate is occasionally
required to sit, stoop, kneel, crouch, reach with hands and arms or operate a computer. While
performing the duties of this job the associate is constantly required to use hands and fingers to handle,
organize or lift items. The associate is constantly required to stand, walk, talk and hear. The associate is
frequently required to lift up to 40 pounds. While performing the duties of this job the associate is
constantly required to use their vision to perform an activity such as but not limited to determining the
accuracy, neatness, attention to detail, and thoroughness of the work assigned.
Experience
Required- 1 year(s): Leadership Experience
- 1 year(s): Banquet
Education
Required- High School or better
- Associates or better in Hospitality and Resort Management or related field
Behaviors
Required- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
