Banquet Captain

About Evermore 

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life in 2023 and is seeking individuals that want the challenge of building this exciting resort experience. 

Key Responsibilities:

• Assist the Banquet Manager in the Operation of the Banquet Department.
• Responsible for managing all aspects of the execution of the Banquet Events.

• Effectively supervises Banquet staff members that may include, but is not limited to: Banquet Servers, Banquet Bartenders and Banquet Housemen
• Coordinates every aspect of the Banquet Staff during all Food and Beverage service.
• Conducts all designated Banquet pre-function meetings.
• Maintain direct contact with Meeting Planners and Event Contacts throughout the Banquet function.
• Coordinate with Stewarding staff for the delivery and pickup of Food and equipment.
• Ensure Banquet Checks are signed by Client, after every Banquet function.

• Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
• Maintain all records for Inventory of and Labor Cost, monthly.
• Participate and provide input on Food and Beverage activities.
• Maintain completion of all necessary forms to include Banquet Bar requisitions to ensure seamless coordination with Purchasing.
• Manage guest requests and resolve any issues immediately.
• Develop and maintain collaborative relationships with all supporting departments to include Event Services, Food and Beverage, Culinary, Golf Course and Executive Offices.
• Inspect Banquet rooms on a continuous basis to ensure quality, assurance, and excellence.
• Meet all Safety and Sanitation requirements and proper Training with Banquet Staff, such as proper food handling and storage, amongst all other mandated training requirements.
• Continue to learn and remain up to date with all new processes and technology in the Hotel Industry, as it relates to Banquet Operations.
• Work with minimal supervision and have excellent customer service skills.
• Perform all other duties as assigned by the Manager.

 Education, Skills, and Experience:

• Minimum of two (2) years’ experience as a Banquet Captain or similar role, in a Resort or Hotel setting.
• High School Diploma, GED, or equivalent
• Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
• Strong Team Player with results-driven attitude
• Knowledge of Banquet Operations and how the Resort departments work collaboratively to achieve business objectives, and to meet and exceed customer expectations.
• Able to handle guest requests in a detailed manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
• Must possess a valid driver’s license and maintain an acceptable driving record.
• Alcohol Service Training, Food safety and applicable sanitation training & certification.
• Capable of working varied shifts, including weekdays, weekends, nights, and holidays.

 Physical Requirements:

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Subject to environmental conditions, work activities can occur inside and outside.

Our Work Culture

Our team is impassioned to master group gatherings in Orlando and aims to inspire guest confidence in the vacation rental experience and goes the extra mile to make the process of planning big trips “easy on purpose”. We’re building a brand-new hospitality asset class in Orlando and seek those that feel at home in a dynamic, fast-paced environment with a curiosity to seek and deliver outstanding service with a good sense of humor to enjoy the process. We seek quality Team Members who will demonstrate what it means to be a good neighbor to both our guests and other associates. We offer an inclusive, team-oriented work environment and are working to build the most professional hospitality team in the industry. We are seeking Team Members to apply for this role who will be proud to be a part of our resort and the Evermore experience.

We are an innovative workplace; seeking great people like you!!

If you are naturally:  Neighborly, Appreciative, Kind, Honest, Humble, Authentic, Curious, Savvy, Spirited, and inspired by a work environment that is: Inclusive, Professional, Warm, Sense of Pride, and Team Oriented our work culture is a match for you. In return, we offer our Team Members competitive pay, Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability & Wellness program. Additionally, affordable health benefits coverage for your dependents, a Retirement plan with employer match, a robust paid time off policy, and unique policies in support of our team and significant relationships in their lives. Ready to join us? We can’t wait to meet you!

EOE/M/F/D/V