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SalaryPosition Summary:
You're ambitious, and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us.
The Banquet Captain position plays an essential role within the Food & Beverage team, dedicated to providing exceptional quality and service to our guests. The Banquet Captain supervises and oversees the team members and the banquet functions as assigned by the Banquet Manager. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.
Essential Functions:
- Oversees all banquet service operations and ensures that all banquet service details are executed.
- Make adjustments as needed and relay that information to the appropriate personnel.
- Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure rooms are set as contracted.
- Collaborate with Catering/Sales, Food & Beverage managers and the Culinary team to ensure that quality service is provided for all meeting and banquet guests.
- Manage the cost and quality control of banquet services.
- Communicate any areas of need, problems, and concerns from guest to Banquet Manager
- Perform monthly inventories and order supplies as needed in collaboration with the Banquet Manager
- Confirm and setup A/V equipment needs to contract for the event.
- Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff. Provides leadership to the staff in the absence of the Banquet Manager.
- Appraise Associates productivity and efficiency for the purpose of recommending promotions or other changes in status
- Involves the Banquet Manager in situations that require disciplinary action
- Maintain all equipment and facilities in an organized, clean, safe environment.
- Responsible for end-of-shift duties including, but not limited to, billing, cleaning event space and all work areas, returning banquet bar inventory, billing and releasing staff.
- Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the Resort
- Complete administrative tasks as assigned by Banquet Manager
- Be an active liaison between the guests and other Resort staff to ensure outstanding customer service while maintaining company procedures and complying with company policies.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice
Qualifications/ Education:
- Bachelor’s degree in Hospitality, or a related business degree preferred
- Equivalent experience may be accepted in lieu of a degree
- CPR & First Aid Certification
- Minimum of 2 years’ experience in Banquets, Food & Beverage, Conference Services or a related discipline is required.
- Excellent written and oral communication skills required
- Positive interpersonal and customer service skills required
- Strong project management skills required
- Proficiency in the following software required; MS Word, Excel
- Experience in a 4- Star resort or higher preferred
- Ability to perform the physical requirements of position
- Available to work varied shifts when needed, including weekends, holidays, and nights
What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):
- Ethics, Integrity and Trust
- Action Oriented
- Approachability
- Communication
- Composure
- Guest Focus
- Position Knowledge
- Professionalism/attitude
- Teamwork
