Banquet Captain

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Provide guests with the finest quality of service at all times and in a warm, enthusiastic and friendly manner
• Continuously monitor the guest’s service level and comfort at all times utilizing aggressive hospitality skills
• Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments
• Take ownership of all guest compliments or complaints and relay same to management
• Meet with function group leader to determine last minute changes and discuss various setup arrangements
• Ensure proper cleaning of all equipment after function is completed
• Supervise assigned banquet personnel throughout functions
• Assist staff with room set ups, food service, and clean up when necessary
• Maintain Driftwood and hotel standards of food, beverage, and quality guest service
• Ensure guest satisfaction by delivery of an exceptional product
• Must have “50” radio system with ear piece at all times
• Attend required meetings
• Other duties may be assigned

KNOWLEDGE, SKILLS & ABILITIES

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to scrupulously follow all Driftwood and hotel policies and procedures
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and is open to change
• Assumes responsibility for personal growth and development
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates
• Understands and communicates the Margaritaville Lake Resort Mission
• Expresses ideas and conveys information clearly, effectively, and professionally
• Actively listens to others
• Conveys company information, decision, or problems to appropriate parties on a timely basis
• Works to resolve disagreements and is respectful of peers and co-workers
• Must have a comprehensive knowledge of all hotel departments and functions
• Must have knowledge applicable Federal, state, and local health, safety, and legal regulations
• Must have good mathematical and computer skills
• High school education and relevant training and experience required. Additional education preferred
• Ability to timely obtain any required licenses or certificates
• Additional language ability preferred

PHYSICAL DEMANDS

• Minimum lifting and/or pulling of 40 pounds using proper lifting techniques
• Pushing, bending, stooping, upward reaching, manual dexterity
• If weight exceeds 40 pounds, asking for assistance is required
• Reading hearing, writing

AGE REQUIREMENT
Must be at least 18 years of age
JOB TYPE
Full Time
PAY
Based on experience
Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Disability insurance, Health insurance, Dental insurance, 401(k), Flexible spending account, Paid time off, Employee assistance program, Vision insurance, Life insurance