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Form of workJob Description:
This position handles a variety of file maintenance for the Bank's deposit accounts and customer records. Analyzes multiple reports daily to ensure account setup and file maintenance transactions are performed accurately across all Bank users. Processes various legal notices such as garnishments, levies, tax warrants and subpoenas served to the Bank. Opens deposit accounts and performs other customer service tasks via mail. Routinely corresponds with customers, attorneys, government agencies and other business units within the Bank. Responsible for efficiently and accurately processing transactions and being a resource for internal and external customers.
Essential Duties & Responsibilities
Requirements
CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This position handles a variety of file maintenance for the Bank's deposit accounts and customer records. Analyzes multiple reports daily to ensure account setup and file maintenance transactions are performed accurately across all Bank users. Processes various legal notices such as garnishments, levies, tax warrants and subpoenas served to the Bank. Opens deposit accounts and performs other customer service tasks via mail. Routinely corresponds with customers, attorneys, government agencies and other business units within the Bank. Responsible for efficiently and accurately processing transactions and being a resource for internal and external customers.
Essential Duties & Responsibilities
- Analyzes multiple reports related to customer information records or deposit accounts. Identifies errors and handles resolution and communication of findings. Critical to support regulatory compliance.
- Processes various CIF (customer information file) maintenance to include address changes and consolidating duplicate CIF records.
- Addresses requests from customers for account maintenance, new accounts, closing accounts and wire transfer transactions received by mail. Offers efficient and accurate customer service.
- Handles and processes legal notices such as garnishments, levies, tax warrants and subpoenas. Responds to Verification of Deposit (VOD) requests mainly from the Social Security Administration.
- Answers incoming calls verifying the identity of the caller. Determines the needs of the caller and minimizes the time and effort to resolve their concerns. Performs research to ensure accurate responses are provided.
- Routinely researches, troubleshoots and resolves external and internal customer inquiries.
- Assists other departments and branches with transactions as needed; provides support for department and management in fulfilling customers' requests. Includes preparing management reports.
- Maintains the most stringent standards of customer service confidentiality.
- Perform other duties as assigned.
- Participate in proactive team efforts to achieve departmental and company goals.
- Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Requirements
- A minimum of one year up to three years of similar or related experience, including preparatory experience.
- A high school degree or equivalent.
CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
