Job Description
General Description: Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
Qualifications, Duties & Technical Skills:
- Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
- Examine checks deposited and determine proper identification and ensure availability based on regulation requirements and complete Hold Notices.
- Process savings withdrawals.
· Cash Checks: verify endorsement, receive proper identification and ensure validity.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulation and consumer privacy policies.
- Cross-sell bank products and services.
· Refer customers to the proper department for issues that cannot be resolved at the teller line.
- Count and roll loose coins.
- Issue cashier’s checks.
- Accept loan payments: verify payment amount and issue receipts.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Ensure teller station is properly supplied.
- Balance drawer daily, including periodic batching of cashed checks.
- Process cash advances, redeem savings bonds.
- Maintain appropriate currency logs.
- Follow all bank policies and procedures.
- Excellent customer service skills.
- The ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss and fraud.
- Mathematical skills.
https://eaglebank.com
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